Success Guide

Salesforce, Inc..; Toronto; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading technology company in Toronto seeks a Data Cloud Success Guide to support strategic customers in leveraging data analytics. You will engage proactively, fostering strong relationships to optimize Data Cloud usage, thereby driving customer satisfaction and ROI. The ideal candidate has 3–5 years of experience in a customer-facing tech role, is fluent in English and French, and holds a Bachelor's Degree.

Qualifications

• 3–5 years experience in a customer-facing role in the technology industry.
• Experience with Data 360 and AI functionalities.
• Proactive and self-starting attitude.

Responsibilities

• Be a trusted Data Cloud subject-matter expert.
• Engage with Premier and Signature customers to optimize Data Cloud usage.
• Build strong relationships with internal and external stakeholders.

Skills

Customer-facing experience

Fluent English and French

Strong communication skills

Interpersonal skills

Understanding of emerging data-related technologies

Education

Bachelor's Degree

Job description

At Salesforce, we are dedicated to fostering a diverse and inclusive workplace where individuals from all backgrounds are welcomed and valued. We believe that the unique perspectives and skills of diverse candidates greatly contribute to the success of our teams. As a Data Cloud Success Guide, you will play a crucial role in driving successful outcomes for our strategic customers by leveraging your technical expertise in data and analytics.

Data Cloud is the foundation of Agentforce, enabling real‑time, intelligent decision‑making by centralizing and harmonizing enterprise data. By leveraging Data Cloud, Agentforce can deliver context‑aware AI automation, hyper‑personalized customer interactions, and predictive insights, driving greater operational efficiency and business value.

Additionally, Data Cloud supports seamless integration with Salesforce Marketing, Sales, and Service Clouds, enabling Customer 360 use cases. This ensures that businesses can unify customer data across all touchpoints, enhancing AI‑driven marketing automation, personalized engagement, and predictive customer insights. By powering hyper‑personalized experiences and real‑time decision‑making, Data Cloud helps organizations maximize customer lifetime value and drive business growth.

Responsibilities

• Be a trusted Data Cloud subject‑matter expert for the broader Success Guide organization, including an understanding of how Data Cloud relates and supports the success of AI
• Engage with our Premier and Signature customers both reactively and proactively to enable, advise, and optimize current Data Cloud usage
• Run engagements aligned with Data Cloud product capabilities, tailoring conversations to the unique needs and opportunities of Data Cloud customers
• Build strong relationships with both internal and external business stakeholders
• Drive thought leadership when possible through mentoring and knowledge sharing

Impact of the Role

As an AFDC Success Guide, you will play a critical role in our customers' success and the growth of our organization. Your expertise and guidance will directly influence the quality of a customers' product adoption, satisfaction, and return on investment, ensuring their success in leveraging Data Cloud's powerful data capabilities. By driving customer satisfaction and delivering exceptional value, you will contribute to the overall growth and reputation of Salesforce as a leader in the industry.

Collaboration and Teamwork

Collaboration is at the core of our success, and as a Data Cloud Success Guide, you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers and colleagues in order to help bolster a customer’s knowledge of the Data Cloud platform and to drive optimal usage.

Basic Requirements

• 3–5 years experience in a customer‑facing role in the technology industry
• Experience with Data 360 and discussing the competitive advantage Data Cloud offers to AI functionality
• Fluent English and French speaker
• Strong communication and interpersonal skills; ability to work collaboratively with cross‑functional, global teams
• Ability to facilitate discussions and translate technical concepts & solutions into tangible business value and ROI for customers
• Ability to demonstrate basic understanding and stay up‑to‑date with emerging data‑related and AI technologies
• Proactive and self‑starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues
• Bachelor’s Degree