Studio & Client Support Coordinator

Nuovo Photography; Montreal; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading artistic photography firm in Montreal is seeking a Studio & Client Support Coordinator. This role involves managing guest communication, scheduling, and ensuring smooth studio operations across multiple locations. The ideal candidate will have experience in guest services and strong bilingual communication skills in French and English. A dynamic and fast-paced work environment is offered, along with opportunities for career growth and employee benefits including exclusive access to company services.

Benefits

Inspiring work environment

Growth opportunities

Recognition and support

50% discount on services

Qualifications

• Strong experience in guest services, hospitality, or administration.
• Ability to communicate in French and English; Spanish is a plus.
• Highly adaptable and detail-oriented individual.

Responsibilities

• Manage appointments and scheduling for multiple studios.
• Assist guests in finding and navigating to studios.
• Liaise between various stakeholders ensuring smooth operations.

Skills

Guest services experience

Strong verbal communication in French and English

Organizational skills

Problem-solving skills

Ability to work under pressure

Tools

CRM software (Heroku)

Square appointment system

Slack

Job description

Nuovo Artistic Photography is the premier destination for all things self-love. A by-women company and the largest artistic photography company in North America, Nuovo is on a mission to empower individuals by fostering confidence and self-expression while celebrating intimacy and individuality.

We are searching for a Studio & Client Support Coordinator to join our dedicated team, this team is the backbone for daily studio operations and guest experience, playing a crucial role in ensuring seamless communication between departments and with our guests.

This role functions as the communication and coordination hub for 8 photography studios operating across multiple cities and time zones. Working from our Montreal Headquarters, you will oversee guest communication, scheduling support, daily appointment management, and ensuring our studios run smoothly and our guests feel supported.

This is an excellent opportunity for someone who thrives in a dynamic and fast-paced environment, can navigate multiple systems at once, and has outstanding real time problem solving skills.

What You’ll Do

• Manage appointments, confirmations, cancellations, and rescheduling via Square.
• Prioritize day-of concerns including ETAs, studio emergencies, no-shows, guest inquiries, and scheduling-conflicts in a calm manner.
• Assist guests who are lost, delayed, unsure about directions, or struggling to locate a studio with empathy and professionalism.
• Monitor and respond to Slack communications across 8 studio channels.
• Answer and respond to high-volume calls, texts, and voicemails.
• Act as a liaison between Consultants, Photographers, MUAs, Client Care, Finance, Management and Guests.
• De‑de‑scale concerns related to experience, delays, or expectations.
• Update and maintain CRM statuses in Heroku.
• Support multiple time zones (Montreal, Ottawa, Toronto, Vancouver, Miami, Dallas, Houston, New York).

About You

• Strong experience in guest services, hospitality, administration, call center or similar roles.
• Strong verbal and written communication skills in French and English (Spanish is an asset).
• Natural communicator with a warm, confident, and engaging phone presence and effective calling techniques.
• Highly adaptable and quick to learn processes, and tools.
• Organized and highly attentive to detail.
• Empathetic and solution‑driven approach to resolving escalated issues.
• Positive, energetic, and able to maintain professionalism under pressure.
• Ability to work in a dynamic and fast‑paced environment.
• Full‑time availability.
• Availability to work in person weekends and evenings, as needed.

What We Offer

• Inspiring Work Environment: Immerse yourself in a creative, collaborative company where artistry and empowerment converge.
• Growth Opportunities: Be part of a fast‑growing company committed to nurturing talent and fostering career development.
• Recognition and Support: A team that values your contributions and celebrates your success.
• Exclusive Perks: Access to Nuovo’s services and products, ensuring you, too, can experience the power of portraiture. We also provide you with a 50% Family & Friends discount.

About Us

Nuovo Artistic Photography is not just a photography studio; it’s a movement designed to uplift, empower, and transform. Our mission is to provide every guest with a luxury experience that inspires confidence and celebrates individuality. With studios across North America, we are redefining the art of modern portraiture, one empowered story at a time.

This is your opportunity to join a team dedicated to excellence and artistry. Become part of the Nuovo legacy and make an impact, one unforgettable moment at a time.

This is your moment. Apply today.

At Nuovo Artistic Photography, we celebrate diversity and believe in equal opportunities for all qualified applicants. We thank all applicants for their interest; however, only those selected for an interview will be contacted to interview.