Student Support Navigator

Saskatchewan Indian Institute of Technologies (SIIT); Saskatoon; On-site; CAD 30,000 - 60,000; Full time

Job summary

A First Nation governed post-secondary institution in Canada is seeking a Student Support Navigator to provide outreach support to registered students and enhance their connection with the institution. Responsibilities include preparing case management data, assisting with inquiries, and coordinating services to promote academic persistence. Successful candidates should have a business-related diploma and at least three years of relevant administrative experience. Proficiency in Microsoft Office is essential, along with excellent communication skills.

Qualifications

• Minimum of three years of administrative office experience.
• Experience as an office coordinator/administrative manager is an asset.
• Valid driver's license and reliable transportation may be required.

Responsibilities

• Provide outreach and guidance to clients and students requesting support.
• Prepare and organize case management data into reports.
• Assist with student, faculty, and administrator inquiries.
• Conduct individual and group exit reviews.

Skills

Effective Communication

Client Focus

Relationship Building

Attention to Detail

Teamwork

Education

Business related certificate or diploma

Tools

Microsoft Office Suite (Excel, Word, Access)

Job description

Established in 1976 the Saskatchewan Indian Institute of Technologies (SIIT) is a First Nation governed post‑secondary institution. Recognized under provincial legislation, the Institute has been conferred authority to grant certificates and diplomas. SIIT welcomes over 2400 students into our urban and community programs annually as well as serving over 6000 clients through our nine Career Centres across the province.

The Saskatchewan Indian Institute of Technologies is playing a significant role in Saskatchewan's economic future. You can contribute to that success while building your career.

Nature and Scope

The Student Support Navigator is a student focused role that focuses on providing outreach support to registered students while strengthening the connection between the student and SIIT. As an employee of SIIT, this position is expected to positively promote and create an environment that demonstrates SIIT's vision, mission and mandate. This position will positively promote and create an environment that demonstrates SIIT's vision, mission, and mandate.

General Accountability

The Student Support Navigator plays a pivotal role in helping learners achieve their education and career goals by providing personalized support and guidance, answering questions, referral services and providing information and options to help them make informed decisions about their academic future and career aspirations. The Student Support Navigator supports the student lifecycle, student retention, and completion rates through a centralized wrap around process.

Specific Accountabilities3>

This position is responsible for providing outreach and guidance to clients and students requesting supports and to company data bases while ensuring compliance with administrative procedures including records management, records destruction and file maintenance. This position also provides additional support as required.

Administration

• Prepare and organize case management data into reports
• Follow up on student referrals made by instructors to ensure student retention efforts are maximized
• Evaluate case management process and referral procedure for continuous improvement
• Maintain accurate records and track student progress in order to evaluate and assess student success, monitor service levels, and recommend opportunities for continuous improvement

Administrative Support & Office Coordination

• Extensive knowledge of the functions, purposes and programs of SIIT to answer and direct routine inquiries and promptly respond to inquiries as required
• Provide administrative support to committees and/or working groups as assigned including preparation of agenda, minute taking and minute distribution
• Handle and process documents with confidentiality and compliance while exercising best practice with administrative procedures: records management, records destruction and file maintenance - physical and electronic as well as the retention and destruction of documents
• Provide additional support as required

Client Focus

• Assist with student, faculty and administration, and stakeholder inquiries to be directed to the appropriate Student Supports and Admissions personnel and other departments
• Coordinates and/or provides supportive services to support academic persistence and success
• Promote workshops, activities, and events
• Coordinates services with relevant departments and community agencies
• Support the design, coordinates, and targets new intervention services, programs, and initiatives focused on student retention and development.

Department Initiatives

• Develop, implement, and facilitate training related to comprehensive pre‑loan debt counseling
• Advise students in individual and group settings about entitlements, billing, career services, repayment aid, and scholarships
• Conduct individual and group exit reviews at all campus and program service locations
• Maintain active case files on each student from allocation through repayment or cancellation in accordance with institution standards and expectations
• Assist in designing and implementing office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments
• Provide administrative support on special projects and department initiatives where required
• Develop resources and tools to increase the outreach of the student supports and admissions team

Required Qualifications And Experience

Successful completion of a business related certificate or diploma, combined with a minimum of three years of administrative office experience. Previous experience as an office coordinator/administrative manager or similar position is an asset; previous experience in construction and / or Industrial working environment is an asset. Good understanding of executive administrative processes and procedures coupled with a proven proficiency with a variety of software programs in Microsoft Office Suite (particularly Excel, Word and Access) and other data management software; a minimum typing speed of 60 wpm is required. Must be prompt, reliable, and exhibit excellent oral and written communication skills, coupled with a high level confidentiality. An equivalent of education and experience may be considered. Knowledge of First Nations culture and organizations would be an asset. Candidate must have a valid driver's license and reliable transportation as travel may be required.

Required Competencies

• Flexible and Adaptable
• Effective Communication
• Relationship Building
• Results Oriented
• Client Focus
• Teamwork
• Attention to Detail
• Initiative
• Valuing Diversity