Student Success Coach & Pathways Advisor (Hybrid)

Algonquin College of Applied Arts and Technology; Ottawa; Hybrid; CAD 52,000 - 61,000; Full time

Job summary

Algonquin College in Ottawa is seeking a Student Success Specialist who supports learner retention and progression within the academic journey. The role focuses on outreach, individualized planning, and referrals to campus and community supports, working with faculty and student services to improve outcomes.

Responsibilities include workshops, data analysis, and maintaining confidential advising records, with a hybrid work option and a 36.25-hour weekly schedule.

Qualifications

• Minimum three (3) year diploma or degree in Social Sciences, Adult Learning, Education, or a related field.
• Equivalent combination of education and work experience may be accepted.
• Experience with adult learners and supporting academic success.
• Experience implementing student-support or retention initiatives.
• Strong communication, organization and problem-solving skills.

Responsibilities

• Conduct proactive outreach to students at key points in their academic journey.
• Assist with developing individualized academic-success and progression plans.
• Provide guidance on registration, course loads, withdrawals, transfers, pathways and graduation requirements.
• Refer students to College and community supports.
• Review at-risk information and coordinate interventions.
• Develop and deliver academic-success workshops and onboarding activities.
• Collaborate with partners on retention strategies.
• Maintain accurate and confidential advising records.
• Track participation and evaluate student-success initiatives.
• Analyze withdrawal and progression data to identify trends and improvements.

Skills

Adult education

Counseling/advising

Analytical skills

Microsoft Office

Education

Three-year diploma or degree in Social Sciences/Adult Learning/Education

Tools

Excel

Student information systems

CRM platforms

Learning management systems

Job description

Algonquin College in Ottawa is seeking a Student Success Specialist who supports learner retention and progression within the academic journey. The role focuses on outreach, individualized planning, and referrals to campus and community supports, working with faculty and student services to improve outcomes.

Responsibilities include workshops, data analysis, and maintaining confidential advising records, with a hybrid work option and a 36.25-hour weekly schedule.