Student Success Advisor

Douglas College; Coquitlam, New Westminster; Hybrid; CAD 63,000 - 73,000; Full time

Job summary

A top Canadian college is seeking a Student Success Advisor to advocate for students and provide guidance to resources for support. The role demands strong analytical skills and the ability to evaluate complex academic issues. Candidates with a Bachelor's degree and experience in related fields will thrive in this collaborative environment, which offers a hybrid work model and promotes a healthy work-life balance.

Benefits

Health and Dental Benefits

Defined-Benefit Pension Plan

Professional Development funding

Access to Fitness Centres and Classes

Qualifications

• 4-5 years of related work experience in service or academic roles.
• Experience with interpreting and advising on policies and procedures.
• Ability to evaluate complex student academic and financial issues.

Responsibilities

• Provide guidance to resources for student support.
• Evaluate student needs and offer assistance.
• Commit to promoting a healthy work-life balance.

Skills

Exceptional service delivery

Knowledge of best practices in enrolment services

Analytical problem-solving

Ability to provide guidance and counsel

Education

Bachelor’s degree in a relevant field

Job description

Salary Range

$63,506.00 to $72,088.00 per annum, includes a special allowance of $3,500 per annum. Salary and wage increments will be in accordance with the Collective Agreement.

The Opportunity

Students feel at ease around you because of your empathetic and analytical approach. You’re an advocate for students, providing guidance to resources so that students feel supported and equipped for success. When the unexpected strikes, you’re the first to step in and offer support. When the needs of our students are met, you feel fulfilled and look for the next opportunity to make your mark. If this sounds like you, we need your talents! Apply to the Student Success Advisor position, and join our dedicated and supportive team.

WHO WE ARE

Do what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for passionate, motivated people to join us in making one of Canada’s best degree‑granting colleges even better.

Be a part of an institution where everyone is committed to empowering successful students, creating responsive learning environments, fostering social and environmental responsibility, and supporting healthy learning and work environments.

WHAT WE OFFER

We offer the opportunity to do what you do best in an inclusive, collaborative and collegial environment. At Douglas, our goal is to ensure our people are valued and supported by promoting a healthy work‑life balance, professional growth and development, as well as a safe and respectful workplace.

• Transit‑accessible campuses
• Hybrid work arrangements for eligible positions
• Excellent Health and Dental Benefits for eligible positions
• Defined‑Benefit Pension Plan for eligible positions
• Professional Development funding
• Access to our Fitness Centres and Classes
• Bachelor’s degree in a relevant field from a recognized post‑secondary institution and 4 to 5 years related work experience or a combination of education and experience.
• Minimum of 4 years of direct experience in service‑centred and/or academic centred role evaluating complex student academic and financial issues; a proven ability to provide exceptional service in a fast‑paced environment is required.
• Experience with interpreting, applying and advising on policies and procedures.
• Sound and current knowledge on best practices in enrolment or registrarial services or comparable work experience.
• Ability to provide effective and appropriate guidance and counsel.

Additional Information

• This temporary full‑time (35 hours per week) position is available starting December 1, 2025 to May 5, 2027.
• Regular hours of work are Monday–Friday 8:30 am–4:30 pm. Shift days and times may change depending on the Department’s need. Occasional evening and/or weekend work may be required.
• The position is located at both the Coquitlam and New Westminster campus; however, successful candidate must be available for occasional work at all Douglas College campuses and off‑site locations.
• Douglas College is committed to supporting a healthy work‑life balance for employees. A modified/flexible schedule and/or hybrid work from home arrangement may be considered, subject to the terms of the College’s Work From Home Policy.

Equity Statement

Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status.

Qualified internal applicants must apply by November 18, 2025 to be given first consideration. Click the link at the top of this page to apply directly to this posting. At Douglas College, we believe in a personal touch and the importance of genuine interactions. Every application is carefully reviewed by a member of our team without the use of AI tools.