Student Services Specialist: Enrolment & Learner Experience

FirstCom Academy; Alberta; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading education institute is seeking a Full-Time Permanent position to manage student inquiries and assist with administrative tasks. The role involves providing exceptional customer service and collaboration with internal teams to maintain standards. Ideal candidates have customer service experience, strong communication skills, and proficiency in MS Office. The position is based in multiple locations, including Woodlands and Paya Lebar, Singapore, and offers performance bonuses and benefits.

Benefits

Performance Bonuses

Medical and Dental Benefits

Qualifications

• Minimum one year of experience in customer service or related role.
• Excellent command of written and spoken English.
• Ability to work independently and within a team.

Responsibilities

• Manage student inquiries and assist with administrative tasks.
• Liaise with learners and trainers to ensure smooth programs.
• Provide support through telephone and emails.

Skills

Customer service

Good communication skills

Interpersonal skills

Written and spoken language proficiency

MS Office proficiency

Teamwork

Adaptability

Job description

A leading education institute is seeking a Full-Time Permanent position to manage student inquiries and assist with administrative tasks. The role involves providing exceptional customer service and collaboration with internal teams to maintain standards. Ideal candidates have customer service experience, strong communication skills, and proficiency in MS Office. The position is based in multiple locations, including Woodlands and Paya Lebar, Singapore, and offers performance bonuses and benefits.