Student Services Executive

FirstCom Academy; Alberta; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading education institute is seeking a Full-Time Permanent position to manage student inquiries and assist with administrative tasks. The role involves providing exceptional customer service and collaboration with internal teams to maintain standards. Ideal candidates have customer service experience, strong communication skills, and proficiency in MS Office. The position is based in multiple locations, including Woodlands and Paya Lebar, Singapore, and offers performance bonuses and benefits.

Benefits

Performance Bonuses

Medical and Dental Benefits

Qualifications

• Minimum one year of experience in customer service or related role.
• Excellent command of written and spoken English.
• Ability to work independently and within a team.

Responsibilities

• Manage student inquiries and assist with administrative tasks.
• Liaise with learners and trainers to ensure smooth programs.
• Provide support through telephone and emails.

Skills

Customer service

Good communication skills

Interpersonal skills

Written and spoken language proficiency

MS Office proficiency

Teamwork

Adaptability

Job description

Working Days: 5 days’ work week, including weekends (rostered based on company’s schedule)

Working Hours: 8:30am – 6:00pm / 9:30am – 7:00pm / 1:00pm – 10:00pm

Location: Tiong Bahru (Central Plaza) or Woodlands (WoodSquare) or Paya Lebar (Lifelong Learning Institute)

Salary Range: $3,000.00 - $4,500.00

Position Type: Full-Time Permanent Position (Basic + Performance Bonuses + ALs + Medical and Dental Benefits)

Position Overview

This role involves managing student inquiries, assisting with course-related administrative tasks, and ensuring a smooth enrolment and post-course experience. You will serve as the primary point of contact for students, addressing their needs promptly and professionally while collaborating with internal teams to maintain high service standards. If you are passionate about providing exceptional customer service and enjoy working in a dynamic, learner-focused environment, we welcome you to join our team and contribute to shaping the future of adult learning.

Key Responsibilities

• Liaise with learners, trainers and related departments & organisations to ensure programmes run smoothly
• Provide support for learners and companies through telephone, emails and walk-ins
• Ensure smooth daily operational activities
• Assist in classroom facilitation
• Preparation of course materials
• Administrative work (Attendance, Evaluation, Document Filing, etc)
• Monitor and schedule all trainings to ensure compliance
• Assist in the company’s continuous improvements and training related areas

Requirements

• Minimum one year of experience in customer service, telemarketing or related role.
• Good communication and interpersonal skills with excellent command of written and spoken language.
• Proficient with MS Office.
• Ability to work independently and as part of a team.
• Adaptable to a fast-paced and changing environment.

Location Addresses

(Permanently allocated to 1 Training Centre)

Woodlands (WoodSquare): 6 Woodlands Square, #07-03 Woods Square Tower 2, Singapore 737737