Student Services Coordinator

Douglas College; New Westminster; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading educational institution in New Westminster seeks a Student Services Coordinator. In this role, you will provide professional and student-centered support across the College, ensuring all individuals receive the information and resources they need to thrive. Applicants should possess strong interpersonal skills and experience in a post-secondary environment. The role offers a competitive pay range, excellent benefits, and a supportive work culture.

Benefits

Excellent Health and Dental Benefits

Defined-Benefit Pension Plan

Professional Development funding

Access to Fitness Centres and Classes

Hybrid work arrangements for eligible positions

Qualifications

• Minimum of one year directly related experience in a post-secondary environment.
• Demonstrated ability to communicate and assist diverse students and staff.

Responsibilities

• Deliver student-centered support and connect individuals with services.
• Guide current and prospective students and provide meaningful referrals.
• Serve as a welcoming first point of contact for students seeking support.

Skills

Excellent interpersonal and cross-cultural communications skills

Ability to provide mental health first aid assistance

Fluent in English

Education

Completion of a 1-year office administration program

Job description

$28.69 to $32.04 per hour. Salary and wage increments are in accordance with the Collective Agreement.

The Opportunity

You deliver professional, confidential, and student-centered support, connecting people with the right services and resources across the College. You confidently guide current and prospective students—both domestic and international—as well as faculty, families, community partners, and the public, ensuring everyone receives clear and helpful information.

You act as a welcoming and dependable first point of contact for students seeking support, creating a positive and memorable experience from the moment they reach out. You connect diverse learners—including students with disabilities, former youth in care, and Indigenous students—with the information and pathways they need to thrive. You provide compassionate support, trusted guidance, and meaningful referrals that help students navigate academic demands, personal challenges, and mental health or well-being needs. You shine in a student‑facing environment, engaging with students through phone, email, and in‑person interactions, always ensuring they feel heard, respected, and encouraged.

If this sounds like you, we need your talents! Apply to the Student Services Coordinator position, and join our dedicated and supportive team.

WHO WE ARE

Do what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for passionate, motivated people to join us in making one of Canada’s best degree‑granting colleges even better.

Be a part of an institution where everyone is committed to empowering successful students, creating responsive learning environments, fostering social and environmental responsibility, and supporting healthy learning and work environments.

WHAT WE OFFER

• Transit‑accessible campuses
• Hybrid work arrangements for eligible positions
• Excellent Health and Dental Benefits for eligible positions
• Defined‑Benefit Pension Plan for eligible positions
• Professional Development funding
• Access to our Fitness Centres and Classes
• Completion of a 1‑year office administration program and a minimum of one year directly related experience in a post‑secondary environment; or an equivalent combination of education and experience.
• Excellent interpersonal and cross‑cultural communications skills, including written and verbal fluency in the English language.
• Knowledge and understanding of all areas of Student Affairs and Services to uphold and contribute to the College service values and standards.
• Demonstrated ability to communicate and assist students, faculty, staff and visitors, in person, over the telephone, via e‑mail, Teams or Zoom, in a confidential, professional and effective manner.
• Demonstrated ability to identify, assess and provide immediate mental health first aid assistance to a student in crisis in a calm and sensitive manner.

This temporary full‑time (35 hours per week) position is available starting Friday January 2, 2026 to Tuesday March 31, 2026. Regular hours of work are Monday to Friday, 8:30am – 4:30pm. Shift days and times may change depending on the Department’s need. Occasional evening and/or weekend work may be required. The position is located at the New Westminster; however, successful candidate must be available for occasional work at the Coquitlam campus.

Equity Statement

Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status.

Qualified internal applicants must apply by November 24, 2025 to be given first consideration. Click the link at the top of this page to apply directly to this posting.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * How did you first find out about this employment opportunity?
  • Douglas College Careers Site
  • LinkedIn
  • Indeed
  • Social Media (Facebook, Instagram)
  • Personal Referral
  • Agency Referral
  • Professional Association Website
  • Colleges and Institutes Canada (CICAN)
  • Canadian Association of University Teachers (CAUT)
  • Douglas College CareerHUB
  • Career Fair or Other Hiring Event
  • Other
  • Glassdoor
• * Are you a current or former Douglas College employee/student?
  • Current employee
  • Former employee
  • Current student
  • Former student
  • None of the above
• * If you are a current/former employee/student, enter your ID number. (Type in N/A if not applicable.)

  (Open Ended Question)

• * If you are a regular or auxiliary staff member of the College, are you currently on your probation/trial period at the College? Please note that Article 28.5 (a) of the Collective Agreement (BCGEU) states “...regular employees shall not be eligible to apply for another regular posted position within their initial probation period..., and Article 28.5 (b) states “...employees shall not be eligible to apply for another posted position within their trial period unless the posted position constitutes a promotion or results in a change from auxiliary to regular status...”
  • Yes
  • No
  • Not an employee
• * If you are not a Canadian Citizen or Permanent Resident, do you currently have a valid Canadian work permit?
  • Yes
  • No
  • Not Applicable
• * If you have a valid Canadian work permit, please indicate expiry date and the type of work permit you hold. (Type N/A if not applicable).

  (Open Ended Question)

• * Employees are required to report to the college in person, promptly and reliably, as required by their position. To meet this obligation, they must reside within a commutable distance to the college for the duration of their employment. Please confirm that you can fulfill this requirement.
  • Yes, I can fulfill this requirement
  • No, I cannot fulfill this requirement