Student Services Advocate — Front Desk & Info Hub

Algonquin Students' Association; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A student organization in Ottawa is seeking a Member Services Associate to serve as the first point of contact for students and staff. The ideal candidate will have a diploma in Office Administration and at least two years of customer service experience. Responsibilities include managing inquiries about student services, processing transactions, and maintaining office organization. The role offers a competitive salary of $31.42 - $34.81 per hour and comprehensive benefits.

Benefits

Participation in a pension plan

Extended health and dental coverage

Access to on-campus fitness facilities

Qualifications

• Minimum two years of direct customer service experience, preferably in a post-secondary or student services setting.
• Excellent verbal and written communication skills with the ability to explain complex information clearly.
• Ability to manage multiple priorities in a fast-paced environment while maintaining professionalism.

Responsibilities

• Serve as the first point of contact for students, staff, and visitors.
• Assist students with inquiries related to the Student Health and Dental Plan.
• Process payments and transactions through the point-of-sale (POS) system.

Skills

Customer Focused

Effective Communicator

Embraces Teamwork

Detail Oriented

Education

Diploma in Office Administration, Business, or a related field

Tools

Microsoft Office Suite

Job description

A student organization in Ottawa is seeking a Member Services Associate to serve as the first point of contact for students and staff. The ideal candidate will have a diploma in Office Administration and at least two years of customer service experience. Responsibilities include managing inquiries about student services, processing transactions, and maintaining office organization. The role offers a competitive salary of $31.42 - $34.81 per hour and comprehensive benefits.