Student Service Advisor - Level 1

Athabasca University (AU); Town of Athabasca; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading educational institution in Canada seeks a Student Service Advisor - Level I to deliver responsive services that support academic success. The role involves addressing complex challenges in admissions and financial aid, and requires strong communication and organizational skills. Candidates should have a post-secondary diploma and a minimum of three years of experience in a university environment. The position may include varying shifts to assist students effectively.

Qualifications

• Minimum of three years of direct experience in university student services.
• Ability to build positive relationships with diverse stakeholders.
• Excellent verbal and written communication skills.

Responsibilities

• Deliver responsive and integrated services to support academic success.
• Address complex challenges in admissions, registration, and financial aid.
• Contribute to service system development and enhance the student experience.

Skills

Student service provision experience

Positive communication skills

Time management skills

Analytical skills

Organizational skills

Education

Post-secondary diploma or degree

Tools

Microsoft Suite

Microsoft Dynamics CRM

Job description

Athabasca University's Student Service Centre is currently recruiting for 2 Student Service Advisor - Level I positions.

First consideration will be given to internal applicants according to the AUPE Collective Agreement, Article 11.02.

The Position:

The Student Service Advisor – Level I ("SSA-I") is engaged in the delivery of responsive and integrated services that support academic success and progression with learning goals. A thorough understanding of AU policies, procedures and systems are leveraged to address diverse student queries with a focus on student empowerment and inclusion.

This SSA-I role involves addressing complex challenges in admissions, registration, tuition, and financial aid across diverse student groups and prioritizing first call resolution. The SSA-1 will develop comprehensive knowledge of university systems and services with the ability to support concierge referrals and case management processes when consultation with partnering service units is required.

The SSA-I will contribute to ongoing service system development, provide comprehensive support through omnichannel services, master organizational systems, actively engage with students, offer guidance, and significantly contribute to enhancing the overall student experience.

SSA-I's may be required to work varying shifts which may include daytime, evenings and weekends in-order to serve students anytime and anywhere.

Qualifications:

• A post-secondary diploma or degree in a related field (e.g., Adult Education, Management, Administration, Education, Leadership, Communications).
• A minimum of three years of proven, direct experience working in a university student service provision environment is required. Equivalent combinations of related education and experience may be considered.
• Demonstrated ability to develop and maintain positive, professional, collaborative working relationships with both internal / external stakeholders.
• Ability to work independently and to build and maintain professional working relationships as a collaborative team member and positive representative of the Student Service Centre and AU.
• Ability to interact knowledgeably, comfortably, positively, and respectfully with diverse individuals with a broad range of credentials, abilities, and literacy levels.
• Excellent verbal, written and interpersonal communication skills with superior attention to detail and superior level of accuracy. The ability to communicate complex ideas effectively is essential.
• Excellent time management skills with the proven ability to manage and prioritize multiple tasks and competing deadlines in a very demanding, fast-past environment while maintaining superior accuracy.
• Strong analytical and organizational skills, including problem assessment and escalation.
• Computer proficiency in related data processing, electronic records, databases, communication, and online learning management systems; intermediate or higher skills with Microsoft Suite, Microsoft Dynamics CRM, Contact Centre solutions and learning management system preferred.

A detailed job description can be viewed at: Student Service Advisor-Level I

Contact Information:

For more information regarding the role, please contact Lawris Ellefson, Manager, AU Service Centre at [e-mail]