Student, On-Site Support (Winter 2027)

Sun Life; Southwestern Ontario; On-site; CAD 15,870,000 - 19,397,000; Full time

Job summary

Sun Life is offering a 4-month On Site Support role in Waterloo for students/new graduates, focusing on End User Computing. The team handles desktop hardware, OS, apps, and devices, with emphasis on problem solving and service restoration. Applicants must be enrolled in a related degree and able to obtain Reliability Status Clearance.

The role is based at 227 King Street South, Waterloo, in a hybrid-friendly environment, with opportunities to develop IT skills and customer service experience.

Qualifications

• Currently enrolled in a university degree/college diploma in computer sciences, information systems or information technology.
• Knowledge of Windows 11, setup and configuration; hardware repair.
• Familiarity with WAN/LAN/VPN and telephony systems.
• Working knowledge of MS Office365.
• Proven customer experience with strong communication skills.
• Understanding of Active Directory (AD) and SCCM is an asset.
• Graduation date in April 2027 or later.

Responsibilities

• Deploy Windows 11 laptops/desktops to end users according to timeline.
• Troubleshoot and provide post-upgrade support.
• Provide inventory control and lifecycle management for devices.
• Manage assets in the inventory system.

Skills

Windows 11

PC operating systems

Hardware repair

TCP/IP

WAN/LAN/VPN

Office365

Customer service

Communication

Active Directory

SCCM

Multitasking

Graduation April 2027

Education

CS/IT degree

Job description

At Sun Life,we’redriven by our Purpose: helping our Clientsachieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

Our student and new graduate programs offer a chance to explore Sun Life from the inside. You’ll make a difference in the lives of our customers and communities, while building the skills and experience that allow you to grow in a meaningful and rewarding way.

Job Description:

This role requires Reliability Status Clearance. In addition to a law enforcement inquiry and a credit check, as part of your application, the Government of Canada will ask if you lived or travelled outside of Canada for 6-consecutive months during the last 5 years, and you must account for all activities during this time. Important: Obtaining Reliability Status Clearance within a reasonable amount of time is a condition required to start employment for this role at Sun Life.

The On Site Support (OSS) team is responsible for overall End User Computing support encompassing desktop hardware, operating system, enterprise application software, peripherals and mobile devices. This team primarily ensures successful delivery of End User Computing services to our client through measured service response and service restoration targets. In addition, the team fulfills client service requests, change orders, and hardware/operating system upgrade. Problem solving is a key component of the role; the incumbent must be able to identify and understand the problem then determine the best way to discover, implement and test the solution to ensure complete and proper resolution.

Work Environment:

This opportunity will be in-person working from our Sun Life Waterloo King Office at 227 King Street South, Waterloo, ON N2J 1R2.

Term Length:

4-months (January - April 2027)

What will you do?

• Deployment of Windows 11 laptops and desktops for end users; executing these upgrades in accordance with pre-determined timeline and processes.

• Troubleshoot and provide post upgrade support to clients, ensuring they are up and running quickly following their upgrades.

• Provide inventory control and lifecycle asset management for end user computing devices.

• The incumbent will be required to effectively manage the assets in our inventory control system.

What do you need to succeed?

• Currently enrolled in University degree/College diploma in computer sciences, information systems or information technology.

• Demonstrated knowledge and skills with PC operating systems (specifically Windows 11), their setup and configuration, computer hardware repair, and device connectivity (TCP/IP, network adapter configuration).

• Good understanding of network (WAN, LAN, VPN) and telephony systems.

• Working knowledge of enterprise software tools such as MS Office365.

• Proven customer experience, practiced communication skills, both verbal, and written.

• Understanding of Microsoft Active Directory Services and Systems Centre Configuration Manager (SCCM) is an asset.

• Ability to multitask, plan, prioritize and achieve goals in an efficient and productive manner.

• A graduation date of April 2027 or later.

What is in it for you?

• A friendly, collaborative, and inclusive culture where you’re an innovator and trusted partner.

• An environment of continuous learning and improvement.

• We’re honoured to be recognized as a 2022 Best Workplaces in Canada by Great Place to Work® Canada.

The Base Pay range is for the primary location for which the job is posted for. The Base Pay which you will be considered for will vary depending on the Campus program you are selected for.

Eligible Sun Life employees for various Campus Graduate programs will also participate in various incentive plans, payment under which is discretionary and subject to individual and company performance

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [e-mail].

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Job Category:

Temporary Employee

Posting End Date:

22/09/2026