Student Experience Assistant

University of Toronto; Toronto; On-site; CAD 60,000 - 78,000; Full time

Job summary

A leading Canadian university in Toronto is seeking a Student Experience Administrator to enhance student engagement in international programs. This position requires a strong commitment to equity and diversity, minimum three years of related experience, and advanced skills in Microsoft Office. The successful candidate will provide support for events, maintain customer service standards, and assist international students. Join a vibrant academic community where diverse perspectives are valued.

Qualifications

• Minimum three years of experience with international students.
• Experience coordinating events with various stakeholders.
• Demonstrated ability to adapt to changing priorities.

Responsibilities

• Provide detailed information on program eligibility requirements.
• Maintain logistics for events and activities.
• Coordinate recruitment and training of casual staff.

Skills

Communication skills

Organizational skills

Customer service orientation

Multi-tasking

Fostering equity and diversity

Education

Advanced College Diploma

Tools

Microsoft Office Suite

StarRez or similar systems

Job description

Date Posted: 11/14/2025

Req ID: 46026

Faculty/Division: Faculty of Arts and Science

Department: New College

Campus: St. George (Downtown Toronto)

About us

The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.

We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.

Your opportunity

Working under the direction of the Student Services Coordinator, International Programs, the Student Experience Administrator supports the administration and implementation of a wide range of programs designed to promote the active engagement of students (high school and undergraduate) in the International Programs Office at New College. The Student Experience Assistant works to maintain the smooth operations of extra and co‑curricular events, assists with social program activities, and works to engage and involve students in all student life initiatives.

The incumbent will also be responsible for supporting the day‑to‑day operations of camp activities by responding to program inquiries, processing registration, preparing letters to applicants, distributing welcome packages, and more. The incumbent will provide excellent customer service and act as a resource for casual camp staff and camp participants.

As a member of the New College International Programs Office, the Student Experience Assistant, International Programs, will be committed to an equity that recognizes, supports, and responds to the diverse histories, lived and marginalized experiences of international students and many communities.

Your responsibilities will include

• Providing detailed information on program and/or course eligibility requirements, procedures, policies and deadlines
• Maintaining an inventory of furniture and equipment
• Using an assessment checklist when screening applications
• Fostering cooperative working relationships with a wide variety of internal and external contacts
• Determining logistical details and activities for events and/or programming
• Liaising with students and faculty to coordinate program activities
• Serving as a resource to others by providing (non‑supervisory) job‑related guidance
• Coordinating the recruitment process and training of casual staff

Essential Qualifications

• Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
• Minimum three years of recent and related experience administering student life activities to support international language learners, preferably in a post‑secondary education institution.
• Experience working with and serving as a resource to international students in a university residence setting.
• Experience working with and providing front‑line support to high school‑aged, university‑aged, and mature international students.
• Experience coordinating the logistics of events with various stakeholders, including casual staff, students and external vendors.
• Experience recording and collecting data, and producing standard reports.
• Experience supporting the administration of events and student life activities for summer camps.
• Advanced skills with Microsoft Office Suite (e.g. Word, Excel, PowerPoint, Outlook, Teams).
• Demonstrated skills in updating information on social media platforms (e.g. Facebook, Twitter, Instagram, etc.).
• Intermediate skills in StarRez or similar student information systems.
• Excellent oral and written communication, and interpersonal skills.
• Excellent ability to organize, prioritize, and adapt to ongoing changes in priorities.
• Demonstrated strong student and client service orientation and experience fostering equity, diversity and inclusion in a language‑learning environment.

To be successful in this role you will be

• Approachable
• Multi‑tasker
• Resourceful

This recruitment is posted to fill two full‑time continuing vacancies.

Closing Date: 11/27/2025, 11:59 PM ET

Employee Group: USW

Appointment Type: Budget - Continuing

Schedule: Full‑Time

Pay Scale Group & Hiring Zone: USW Pay Band 07 – $60,237 with an annual step progression to a maximum of $77,035. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.

Job Category: Student Services

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity‑deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact [e-mail].