Student - Ambassador

University of Niagara Falls Canada; Niagara Falls; On-site; CAD 60,000 - 80,000; Part time

Job summary

A regional university in Niagara Falls, Ontario, is seeking a part-time Student Ambassador to represent the university and provide support to its students. The role includes providing frontline assistance at the Student Success Hub, conducting campus tours, and aiding in events. Candidates should possess excellent communication skills, be enrolled at UNF, and have at least one shift available per week. This role is ideal for current students looking to gain valuable experience in student services.

Qualifications

• Must be an active student during the entire duration of the contract.
• Experience in a customer service role is required.
• Must be available for a minimum of 1 shift per week.

Responsibilities

• Provide frontline support at the Student Success Hub.
• Conduct campus tours to visiting students.
• Assist with on-campus UNF events.

Skills

Excellent oral and written communication skills

Critical thinking skills

Collaboration and teamwork

Customer service experience

Ability to foster a welcoming environment

Education

Active student at the University of Niagara Falls Canada

Job description

About The Position

Location: Niagara Falls, Ontario, Canada. Work arrangement: Part-Time, 2 Term Contract (Onsite). Reports To: Manager, Student Life. Reason for vacancy: Student Positions. Expected hiring salary range: $17.60 per hour. This part-time, term contract student position is open and reserved for current UNF students only.

Primary Purpose

Under the direction of the Student Success Office, Student Ambassadors work as official representatives of the university and play a pivotal role in supporting UNF students. Student Ambassadors are leaders and role models on campus who introduce student life and represent the university as a positive, inclusive, and dynamic learning environment.

Specific Responsibilities

Student Success Administration

• Provide frontline support at the Student Success Hub Front Desk, including wayfinding, triaging questions, and referrals. Interact with staff, faculty, students, and community members to ensure a positive and supportive experience.
• Answer inquiries both in-person at the Student Success Hub Front Desk and online via the UNF Student Ambassador live chat.
• Continuously collect and record data (i.e. contact logs) while maintaining confidentiality.
• Distribute Student Success Office materials, such as event posters and brochures.
• Stock the coffee station in the Lake Ontario Lounge.

Campus Tours

• Conduct campus tours to visiting students and community members upon request.

Event Support

• Occasionally assist with on-campus UNF events.

Administration & Other

• Collaborate closely with Student Success Office colleagues to provide integrated student services and resources.
• Be available for some evening and weekend work.
• Perform other tasks as assigned, contributing to the overall success of UNF.

Position Requirements

Competencies

• Excellent oral and written communication skills.
• Ability to solve and demonstrate critical thinking skills.
• Demonstrated ability for collaboration and teamwork.
• Actively participates in fostering a welcoming environment at UNF.
• Work ethic & motivation: Demonstrates confidence, respectful communication, optimism, positivity, and resiliency when approaching work.
• Exemplifies professional behaviour within the work environment and ability to set goals and priorities to balance work and personal life.

Opportunity Requirements

• Enrolled as an active student within the University of Niagara Falls Canada during the entire duration of the contract.
• Preferred that at start date, student has completed one term.
• Preference for cumulative average of 70%.
• Must be available for a minimum of 1 shift per week. Must be available for evening and weekend work, as scheduled.
• Experience in a customer service role is required.
• Experience in student services is considered an asset.

Use of AI Disclosure

University of Niagara Falls Canada (UNF), UNF is committed to a fair and transparent recruitment process. While AI tools assist us in identifying and communicating with candidates, applications are reviewed by our dedicated Talent Acquisition team to ensure a thorough evaluation of all candidates. We value diversity and strive to create an inclusive environment where all individuals have an equal opportunity to succeed. We comply with all relevant laws and regulations in Ontario and adhere to the highest standards of ethical hiring. We are committed to protecting your personal information and ensuring that all data collected during the recruitment process is handled with the highest level of confidentiality.

Diversity, inclusion and equity

The University of Niagara Falls Canada (UNF) is strongly committed to equity, diversity, and inclusivity within its community and especially invites applications from all qualified candidates. Racialized persons / persons of color, women, Indigenous / Aboriginal People of North America, persons with disabilities, 2SLGBTQI+ persons, and others who may contribute to the further diversification of ideas are encouraged to apply. We recognize that applicants may have had obligations outside of work that have negatively impacted their record of achievements (e.g., parental, elder care, and/or medical). You are not required to disclose these obligations in the hiring process. If you choose to do so, UNF will ensure that these obligations do not negatively affect the assessment of your qualifications for the position. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority. We will accommodate the needs of the applicants and the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the selection process. Please advise [e-mail] to ensure your accessibility needs are accommodated through this process. Information received relating to accommodation measures will be addressed confidentially. We appreciate all applications received; however, only candidates selected for an interview will be contacted.