Student Accounts Service Representative

Carleton University; Ottawa; On-site; CAD 62,000 - 68,000; Full time

Job summary

Carleton University seeks a Student Accounts Service Representative for its Business Operations department. The role focuses on front line student contact to collect receivables and support registration data processing, including some cashiering duties.

The incumbent will also help identify process improvements and assist in supervising new staff, in a 35-hour work week on campus. Internal applicants encouraged to apply.

Qualifications

• Experience in an accounting environment with auditable records.
• Knowledge of receivables and collection routines to secure payments.
• Excellent interpersonal skills due to high student contact.
• Solid knowledge of Windows, spreadsheets, and WWW navigation.
• Awareness of Carleton Central and SCT Banner is an asset.

Responsibilities

• Front line contact for student accounts receivable collection.
• Coordinate registration procedures and data processing to student accounts.
• Handle cashiering tasks as required and identify process improvements.
• Assist in directing and supervising new and temporary staff.

Skills

Accounting knowledge

Accounts receivable

Interpersonal skills

Windows & Excel

Carleton Central/SCT Banner

Education

Secondary school + 1 year accounting

Three years accounting/bookkeeping experience

Service environment experience

Tools

SCT Banner

Carleton Central

Job description

Career Development Assignment (CDA)

The successful candidate must obtain a leave of absence from their current and substantive position, where applicable. Permission for such leave must not be unreasonably withheld.

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About Carleton University

Carleton University is situated on unceded Algonquin territory and bordered by the Rideau River and the Rideau Canal, a UNESCO World Heritage site, in Ottawa, Ontario. The university is just minutes from the heart of our nation's government and G-7 organizations and this capital advantage provides opportunities for staff and faculty and students to make a positive impact in our community and around the world.

Named a Top 100 Employer in 2023, 2024 and 2025, and a National Capital Region Top Employer for 10 consecutive years, Carleton University is one of Canada's most resourceful and productive hubs of learning and research, fuelling a rich talent pipeline that is supporting social and economic renewal. The university's smart, caring and connected community inspires and empowers individuals to become change leaders who drive impact in the world while challenging conventional modes of thinking and doing. At Carleton, we are committed to fostering an innovative, equitable and welcoming work environment. Carleton is also a nationally certified Healthy Workplace and is a recipient of the Canada Awards for Excellence, Healthy Workplace Order of Excellence and Platinum Level Certification for Mental Health at Work.

The university's Strategic Integrated Plan 2020-2025 is an ambitious vision for the future, anchored in Carleton's strengths and student-centric, community-engaged values.

Internal Applicant Information

If you are an internal applicant belonging to a union (CUPE 2424, CUPE 910 or OPSEU 404), please make sure to update your current union status in your candidate profile each time you apply for a vacant position. Internal "unionized" candidates with priority status will be given first consideration. Please note: Carleton University encourages applications from all qualified candidates.

Job Details

Job Number: J0826-0089

Job Title: Student Accounts Service Representative

Job Type: Career Development Assignment (CDA)

Department: Business Operations

Job Category: Financial Services

Number of Positions: 1

Date Posted (dd/mm/yyyy): 18/08/2026

Closing Date (dd/mm/yyyy): 26/08/2026

Salary (with Salary Rate): 62,011.00 - 67,678.00/Year

Assignment Duration From: 24/08/2026

Assignment Duration To: 30/06/2027

Employee Group: CUPE 2424

Salary Level: 6PE

Hours Per Week: 35

Date Position Available: 24/08/2026

Duties And Responsibilities

Reporting to the Supervisor, Accounts Receivable, the incumbent is responsible for the front line public contact for the purpose of the collection of student accounts receivables. The incumbent is expected to have considerable contact with the University's students and administrative staff, both verbally and in writing. In addition to these duties, the incumbent is expected to assist with the coordination of registration procedures; the processing of data to student accounts, including some cashiering functions; to identify opportunities for enhancements to procedures or policies for accounts receivables; and assist in the direction/supervision of new and temporary staff.

Qualifications

• Experience in an accounting environment is essential in ensuring that the work completed reflects proper accounting conventions and is auditable.
• knowledge of accounts receivables and collection routines are required to secure payments. T
• Articulate and possess excellent interpersonal skills due to the high level of customer contact.
• As a result of the web-based student account, a thorough knowledge of windows, spreadsheet programs, and world wide web navigation is essential.
• knowledge of Carleton Central and SCT Banner is a definite asset.

Education And Experience

• Completion of Secondary School plus one year in accounting or bookkeeping at the post-secondary level.
• Three years experience in accounting/bookkeeping, including three years utilizing a computerized accounts receivable system.
• At least one year in a service oriented environment a must.

HR Note

Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.

Health and Safety Requirements

This position is regularly required to work on campus in person. In the event of a public health emergency or a health and safety issue, it is possible that you may be required to work temporarily remotely due to public health orders, directives and/or health and safety requirements. If this happens, you will work with your direct manager to set up a remote work environment including discussing appropriate technology and requirements. You are required to follow all University policies and directives, including to set up a safe and confidential workspace in a remote location and ensure all Carleton property (intellectual and other) is safeguarded. If required to work remotely, you will be notified by your manager when working full time physically onsite will resume.