Strategy Specialist/Business Consultant- 1688

Randstad Canada; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

Randstad Canada is seeking a Business Analyst in Toronto to bridge business needs with PMS modernization efforts. The role focuses on requirements capture, data validation, and collaboration across hotel operations, IT, and analytics teams.

The successful candidate will work with Opera PMS and Opera Cloud, leverage SQL, Azure, and Databricks, and support migration and testing activities through the project lifecycle.

Qualifications

• Strong knowledge of hotel operations including Reservations, Front Desk, Revenue Management, and Guest Services.
• Experience analyzing PMS migrations and data validation.
• Proficient in SQL, Azure, and Databricks for data analysis.
• Excellent stakeholder management and communication skills.

Responsibilities

• Collaborate with stakeholders across Front Office, Reservations, Housekeeping, Revenue, Sales and Finance to capture requirements.
• Analyze current PMS processes and define future-state workflows in Opera Cloud.
• Lead workshops and mapping sessions with business and technical teams.
• Document requirements, user stories, and functional specs.
• Support data migration planning and validation activities.

Skills

Hotel domain knowledge

SQL / data analysis

Stakeholder management

Communication

Cloud / data platforms

Education

PMI-PBA / CBAP desirable

Tools

Opera PMS

Opera Cloud

Databricks

Azure

SQL

Jira

Azure DevOps

Visio

Excel

Job description

Role Name: Business Analyst

Work site: Toronto, CA (Onsite)

Job Description

The ideal candidate will possess strong hospitality domain knowledge, hands‑on exposure to PMS platforms such as Opera, Opera Cloud, Infor HMS, Maestro, StayNTouch, or similar hotel management systems, and a solid understanding of modern data and cloud technologies including SQL, Microsoft Azure, and Databricks.

Key Responsibilities:

Business Analysis & Requirements Management:

• Collaborate with business stakeholders across Front Office, Reservations, Housekeeping, Revenue Management, Sales, and Finance teams to capture business requirements.
• Analyze current-state PMS processes and define future-state workflows in Opera Cloud.
• Lead workshops, interviews, and process‑mapping sessions with business and technical teams.
• Document business requirements, user stories, functional specifications, and process flows.
• Identify gaps between legacy Opera functionality and Opera Cloud capabilities and recommend solutions.

PMS Modernization & Transformation:

• Support end‑to‑end migration activities from Opera PMS to Opera Cloud.
• Participate in solution design discussions and provide business process guidance.
• Assist in defining data migration requirements, mapping rules, and validation criteria.
• Support integration analysis involving PMS, CRS, POS, Loyalty, Finance, and Reporting systems.
• Work closely with implementation vendors and internal technology teams throughout the project lifecycle.

Data & Analytics:

• Perform data analysis and reconciliation using SQL.
• Support data validation and migration testing activities.
• Collaborate with Azure and Databricks teams to understand data flows, reporting requirements, and downstream impacts.
• Assist in defining operational and analytical reporting needs during and after migration.

Testing & Quality Assurance:

• Develop test scenarios, test cases, and business validation scripts.
• Coordinate User Acceptance Testing (UAT) activities with hotel and business users.
• Validate migrated data, business processes, and integrations.
• Track defects and collaborate with technical teams to ensure timely resolution.

Change Management & Adoption:

• Support training material development and business readiness activities.
• Facilitate stakeholder communications and change adoption initiatives.
• Assist operational teams during deployment, hypercare, and stabilization phases.

Required Qualifications:

Experience:

• years of Business Analysis experience.
• years of experience in Hospitality, Hotels, Resorts, or Travel industry.
• Experience participating in PMS implementation, upgrade, or migration programs.
• Proven experience working with Opera PMS, Opera Cloud, or comparable hotel management systems.

Domain Knowledge:

• Strong understanding of hotel operations including:
• Reservations
• Front Desk Operations
• Revenue Management
• Guest Services
• Night Audit
• Property Financial Operations

Technical Skills:

• Strong SQL skills for data analysis and validation.
• Understanding of Microsoft Azure ecosystem.
• Exposure to Databricks, data lakes, and modern analytics platforms.
• Experience with API‑based integrations and system interfaces.
• Proficiency with Jira, Azure DevOps, Visio, Excel, and reporting tools.

Preferred Qualifications:

• Prior experience with Opera Cloud migration programs.
• Knowledge of hospitality data models and reporting frameworks.
• Experience working in Agile/Scrum delivery environments.
• Understanding of cloud‑based SaaS applications and modernization initiatives.
• CBAP, PMI‑PBA, or similar Business Analysis certification is an asset.
• Strong stakeholder management and communication skills.
• Ability to translate business needs into actionable requirements.
• Analytical problem‑solving mindset.
• Cross‑functional collaboration and facilitation skills.
• Experience managing business and operational impacts during transformation programs.

Nice‑to‑Have:

• Experience supporting luxury hotel, resort, or hospitality brands.
• Knowledge of Azure Data Factory, Databricks notebooks, and hospitality analytics reporting.