Strategist

Collabera; Brampton; On-site; CAD 90,000 - 130,000; Full time

Job summary

A leading IT staffing firm is seeking a Sr Strategy Manager to develop and oversee an omni-channel customer experience strategy. The role demands extensive experience in strategic relationship management and requires skills in consulting, communication, and problem-solving. This position will influence stakeholders and streamline operational processes to enhance customer interactions.

Benefits

Paid vacations and holidays

Medical, Dental and Vision insurance

401K retirement savings plan

Life Insurance

Disability Insurance

Qualifications

• 10+ years of related work experience.
• Strategic relationship management with senior executives.
• Synthesize large information into key themes.

Responsibilities

• Manage omni-channel vision and strategy.
• Provide thought leadership for an omni-channel experience.
• Oversee vendor relationship management.

Skills

Consulting Skills

Verbal Communication

Presentation Skills

Negotiation Skills

Problem-Solving

Critical Thinking

Job description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.

Collabera recognizes the true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description

As a Sr Strategy Manager, you will be part of a highly creative and customer-focused team responsible for overseeing and realizing an omni-channel customer experience vision. You will develop, maintain, and educate on the vision of enabling an omni-channel customer experience. You will provide and implement best practice approaches where needed. With support from key representatives across channels, you will act as the main liaison with stakeholders to forge strong and trusting relationships. Additionally, you will use these insights to support the Program Office in accelerating this vision and in enabling change management and adoption plans tailored to each channel.

Key Responsibilities

• Manage omni-channel vision and strategy
• Provide thought leadership and best practices in realizing an omni-channel end-state experience
• Manage relationships across channels and support loan representatives
• Influence stakeholders where change (people, process, technology) is required
• Be a strategic partner, participate in planning sessions, develop roadmaps, and ensure business alignment
• Remove strategic roadblocks and resolve challenges related to adoption and risk
• Educate and inform stakeholders and internal teams on channel progress via meetings or updates
• Oversee vendor relationship management and lead specific projects

Skills

• Superior consulting skills, verbal communication, and presentation skills at the executive level and in virtual settings
• High attention to detail
• Ability to influence and negotiate effectively
• Ability to work with ambiguity
• Strong decision-making, problem-solving, and independent working skills
• Leadership in resolving conflicting priorities and roadblocks
• Critical thinking and problem-solving skills

Experience

• 10+ years of related work experience
• Successful strategic relationship management with senior executives
• Experience in synthesizing large amounts of information into key themes and identifying areas for action