Strategic Technical Account Manager for Enterprise Success

Adobe; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading software company in Ontario, Canada seeks a Technical Account Manager to build and maintain relationships with customers. The role requires excellent communication skills, risk mitigation abilities, and experience in customer-facing roles. Candidates should have familiarity with Adobe applications and a strong problem-solving mindset. This full-time position emphasizes collaboration and adaptation to technological changes.

Qualifications

• Experience in a customer-facing role with outstanding communication skills.
• Ability to drive discussions and represent Adobe within a customer's environment.
• Demonstrated ability to identify and mitigate risks ensuring customer's operational health.

Responsibilities

• Build develop and maintain one-on-one relationships with customers.
• Drive discussions with multiple personas regarding tasks and projects.
• Field technical inquiries and handle customer issues.

Skills

Outstanding communication skills

Customer-facing experience

Ability to implement solutions

Risk identification and mitigation

Team collaboration

Problem-solving skills

Adaptability to change

Responsiveness

Tools

Adobe Experience Manager

Adobe Analytics

Adobe Target

Adobe Workfront

Job description

A leading software company in Ontario, Canada seeks a Technical Account Manager to build and maintain relationships with customers. The role requires excellent communication skills, risk mitigation abilities, and experience in customer-facing roles. Candidates should have familiarity with Adobe applications and a strong problem-solving mindset. This full-time position emphasizes collaboration and adaptation to technological changes.