Strategic SaaS Customer Success Manager

Cin7; Remote; CAD 72,000 - 85,000; Full time

Job summary

A software solutions company in Canada is seeking a Customer Success Manager to drive strategic value for clients. The ideal candidate will have at least 5 years in a customer-facing role within SaaS, with proven skills in client retention and account management. Responsibilities include managing a high-volume book of business, conducting customer calls, and identifying scalable solutions. The role offers a competitive salary, generous PTO, and a diverse company culture focused on collaboration.

Benefits

Generous PTO policy

Wellness companywide celebrations

Opportunities for company-sponsored events

Qualifications

• Minimum of 5 years in a customer-facing role, preferably in SaaS Customer Success or Account Management.
• Experience with supply chain, manufacturing, commerce, or retail customers.
• Strong communication skills with the ability to simplify technical concepts for diverse audiences.

Responsibilities

• Build strong, consultative relationships with customers to promote strategic value and long-term success.
• Manage a high volume SaaS book of business, primarily serving SMB and mid-market accounts.
• Conduct daily customer calls and implement tech-touch and human-touch engagement strategies.

Skills

Client retention

Strategic account management

Strong communication skills

Education

Bachelor’s degree or equivalent practical experience

Job description

A software solutions company in Canada is seeking a Customer Success Manager to drive strategic value for clients. The ideal candidate will have at least 5 years in a customer-facing role within SaaS, with proven skills in client retention and account management. Responsibilities include managing a high-volume book of business, conducting customer calls, and identifying scalable solutions. The role offers a competitive salary, generous PTO, and a diverse company culture focused on collaboration.