Strategic SaaS CSM - Remote Growth Role

SOCi; Vancouver, Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A leader in AI-powered marketing solutions in Vancouver is seeking an experienced Strategic Customer Success Manager. This role focuses on nurturing client relationships and delivering continuous value through the company’s platform. The ideal candidate should have over 5 years of experience in customer success, excellent communication skills, and a strong empathy for clients. The position offers a competitive salary range of $90,000 - $120,000 CAD plus bonuses.

Benefits

Comprehensive benefits package

Health insurance, dental, vision

401(k) plan with employer match

Flexible paid time off

Quarterly wellness days

Qualifications

• 5+ years of experience in customer success or account management.
• Proven ability to drive product value and satisfaction.
• Experience with complex, multi-divisional customers.

Responsibilities

• Develop and maintain strong relationships with key stakeholders.
• Act as the lead point of contact for strategic client matters.
• Conduct regular check-in meetings to ensure client satisfaction.
• Collaborate with teams to deliver maximum client value.
• Monitor and analyze product usage to enhance user experience.
• Prepare and deliver quarterly and annual reviews to clients.

Skills

Customer empathy

Communication skills

Organizational skills

Analytical skills

Problem-solving skills

Education

Bachelor's degree in Business Administration or related field

Tools

Customer Success Software tools

Salesforce

Job description

A leader in AI-powered marketing solutions in Vancouver is seeking an experienced Strategic Customer Success Manager. This role focuses on nurturing client relationships and delivering continuous value through the company’s platform. The ideal candidate should have over 5 years of experience in customer success, excellent communication skills, and a strong empathy for clients. The position offers a competitive salary range of $90,000 - $120,000 CAD plus bonuses.