Strategic SaaS CSM for HR & Recruiting (US/CA)

Teamtailor; Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

A fast-paced tech company is seeking a Customer Success Manager to join their team in Toronto or Chicago. The ideal candidate should have experience in SaaS and Customer Success, with strong relationship-building skills to ensure customer satisfaction. Responsibilities include onboarding new customers, providing strategic advice, and identifying growth opportunities within existing accounts. You will be part of a diverse team committed to delivering exceptional service.

Benefits

Incredible development opportunities

Fixed salary with commission benefits

Multicultural team environment

Qualifications

• Experience in HR or Recruiting.
• Experience in project leading, especially complex projects.
• Fluent in English & French.

Responsibilities

• Implement and onboard new customers.
• Help customers unlock the full potential of Teamtailor.
• Identify new business opportunities with portfolio customers.

Skills

Experience in SaaS

Customer Success experience

Adaptability

Communication skills

Problem-solving

Job description

A fast-paced tech company is seeking a Customer Success Manager to join their team in Toronto or Chicago. The ideal candidate should have experience in SaaS and Customer Success, with strong relationship-building skills to ensure customer satisfaction. Responsibilities include onboarding new customers, providing strategic advice, and identifying growth opportunities within existing accounts. You will be part of a diverse team committed to delivering exceptional service.