Strategic Product & Change Lead – Salesforce Onboarding

LanceSoft Inc; Toronto; Hybrid; CAD 100,000 - 140,000; Full time

Job summary

A leading financial services company in Toronto is seeking a Change Management Lead to oversee the Client Lifecycle Management transformation. This role involves designing workflows, supporting team training, and ensuring user adoption across Global Banking & Markets. Ideal candidates possess over 10 years of experience in product ownership and change management, with strong analytical and communication skills. This hybrid position offers a contract duration of 6 months, with potential for extension or conversion to full-time.

Qualifications

• 10+ years of experience as a Product Owner/Change Lead, preferably in financial services.
• Experience rolling out large-scale business transformation platforms.
• Exceptional stakeholder-management and communication skills.

Responsibilities

• Design and implement end-to-end workflows for the Client Lifecycle Management project.
• Drive user adoption and change enablement across teams within Global Banking & Markets.
• Support training on new onboarding processes and tools.

Skills

Product Owner experience

Change Management expertise

Capital Markets knowledge

Project delivery skills

Analytical skills

Education

Business, Finance, Computer Science degree

Tools

Salesforce

Power BI

Job description

A leading financial services company in Toronto is seeking a Change Management Lead to oversee the Client Lifecycle Management transformation. This role involves designing workflows, supporting team training, and ensuring user adoption across Global Banking & Markets. Ideal candidates possess over 10 years of experience in product ownership and change management, with strong analytical and communication skills. This hybrid position offers a contract duration of 6 months, with potential for extension or conversion to full-time.