Strategic Key Accounts Leader — Hybrid Growth

OpenTable; Canada; Remote; CAD 105,000 - 120,000; Full time

Job summary

A leading online restaurant reservation service is looking for a Key Accounts Manager to protect and grow important restaurant partners. This role involves managing relationships, conducting audits, and designing strategies for retention. A deep expertise in restaurant operations and previous account management experience are required. The position includes benefits like work flexibility, health benefits, and opportunities for professional growth.

Benefits

Work from (almost) anywhere for up to 20 days per year

Company-paid therapy sessions

Annual week off

Paid parental leave

Generous paid vacation

Access to e-learnings

Eligible to receive an annual bonus

Qualifications

• 2+ years of account management or equivalent experience with high-end restaurants.
• Expert knowledge of OpenTable platform and table management software.
• Ability to analyze data and translate insights into actionable strategies.
• Willingness to travel 20–30% to key accounts.

Responsibilities

• Serve as a trusted advisor to assigned Key Accounts.
• Proactively identify risk factors and design tailored retention strategies.
• Provide customized business reviews and recommendations.
• Collaborate with Sales, Marketing, and Events for integrated support.

Skills

Deep expertise in restaurant operations and hospitality

Proven success in relationship management

Excellent organizational skills

Proficiency in Google Workspace and Salesforce

Tools

Salesforce

Google Workspace

Job description

A leading online restaurant reservation service is looking for a Key Accounts Manager to protect and grow important restaurant partners. This role involves managing relationships, conducting audits, and designing strategies for retention. A deep expertise in restaurant operations and previous account management experience are required. The position includes benefits like work flexibility, health benefits, and opportunities for professional growth.