Strategic IT Client Success Manager

J.D. Irving, Limited; Dartmouth; On-site; CAD 80,000 - 110,000; Full time

Job summary

An established company in Dartmouth seeks a Business Success Manager to ensure client satisfaction and successful IT product delivery. The role entails building relationships with federal and provincial clients while managing IT systems and operations. Candidates must possess a relevant undergraduate degree and significant IT experience, alongside strong leadership skills. This position requires an on-site presence and aims to align technology offerings with client needs.

Qualifications

• 5+ years of IT experience.
• Progressive leadership experience.

Responsibilities

• Building and maintaining relationships with customers to understand their goals, challenges, and expectations.
• Overseeing the management of IT systems, infrastructure, and operations to ensure efficiency and reliability.
• Leading and managing IT teams, including hiring, training, and mentoring staff.

Skills

Leadership

Customer Relationship Management

IT System Management

Education

Undergraduate degree in Engineering, Business, or Computer Science

Tools

Business Relationship Management Certification

PROSCI Certified Change Practitioner

Job description

An established company in Dartmouth seeks a Business Success Manager to ensure client satisfaction and successful IT product delivery. The role entails building relationships with federal and provincial clients while managing IT systems and operations. Candidates must possess a relevant undergraduate degree and significant IT experience, alongside strong leadership skills. This position requires an on-site presence and aims to align technology offerings with client needs.