Strategic IT Account Manager & Growth Strategist

Info-Tech Research Group; Calgary; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading IT Research firm in Calgary is seeking an experienced Account Manager to create and execute sales and service activity plans. You will manage member interactions and ensure high-quality service to drive renewals and future sales. The ideal candidate has over 3 years of account management experience with a strong background in IT advisory. This role emphasizes communication, planning, and client relationship management.

Qualifications

• 3+ years of Account Management experience, with a proven track record of success.
• Experience working in the IT Research and Advisory market.
• Experience working as part of a team an asset.

Responsibilities

• Create and execute sales and service activity plans.
• Own all account management conversations.
• Ensure members leverage their membership through high-quality service.
• Manage and respond to inbound requests from members.
• Assist in preparing member interactions by collecting information.
• Complete scheduled and ad hoc data queries of CRM.
• Ensure CRM contains accurate account details.

Skills

Critical Thinking

Planning & Organization

Time management

Goal setting

Active listening

Education

University degree

Job description

A leading IT Research firm in Calgary is seeking an experienced Account Manager to create and execute sales and service activity plans. You will manage member interactions and ensure high-quality service to drive renewals and future sales. The ideal candidate has over 3 years of account management experience with a strong background in IT advisory. This role emphasizes communication, planning, and client relationship management.