Strategic IT Account Manager – Growth & Renewal

Info-Tech Research Group; Winnipeg; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading IT research firm located in Manitoba, Winnipeg is seeking an experienced Account Manager to oversee member lifecycle tasks and ensure high-quality service delivery. The ideal candidate will have a university degree and at least 3 years of account management experience, along with strong critical thinking, organization, and communication skills. This role offers an opportunity to make a significant impact in member relations and sales strategies.

Qualifications

• 3+ years of Account Management experience with a proven track record of success.
• Experience working in the IT Research and Advisory market.
• Experience working as part of a team is an asset.

Responsibilities

• Create and execute sales and service activity plans.
• Manage member lifecycle tasks, including scheduling and leading calls.
• Ensure members leverage their membership to drive renewal and future sales.
• Manage and respond to inbound requests from members.
• Assist in preparing member interactions by collecting background information.
• Complete scheduled and ad hoc data queries of our CRM.
• Ensure the CRM contains accurate account details and contact information.
• Actively seek to increase product knowledge.

Skills

Critical Thinking

Planning & Organization

Time management

Goal setting

Active listening

Education

University degree

Job description

A leading IT research firm located in Manitoba, Winnipeg is seeking an experienced Account Manager to oversee member lifecycle tasks and ensure high-quality service delivery. The ideal candidate will have a university degree and at least 3 years of account management experience, along with strong critical thinking, organization, and communication skills. This role offers an opportunity to make a significant impact in member relations and sales strategies.