Strategic Implementation Lead

Yotpo; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading eCommerce retention marketing platform is hiring an Implementation Manager in Toronto, Canada. In this role, you will guide customers through product setups and ensure successful implementation. Key responsibilities include serving as the main contact, providing training, and managing projects for diverse clients. Ideal candidates will have strong communication skills and a solutions-oriented mindset. This role offers opportunities for growth in a supportive, employee-centric culture.

Benefits

Company sponsored RRSP matching

100% coverage of additional benefits

Equity in options

Individualized career development

Wellness and philanthropic programming

Qualifications

• Great relationship manager with experience talking to VP- and C-suite leaders.
• Ability to manage simultaneous software implementations for multiple clients.
• Skilled in troubleshooting and solving complex software issues.
• Effective project management capabilities.

Responsibilities

• Serve as the main contact for customers during deployment and launch.
• Ensure all customers complete technical setup efficiently.
• Train customers on effectively utilizing Yotpo products.
• Provide strategic guidance for setting up initial campaigns.
• Act as a liaison between customers and internal teams.

Skills

Strong communication skills

Project management skills

Relationship management

Problem-solving mindset

Job description

A leading eCommerce retention marketing platform is hiring an Implementation Manager in Toronto, Canada. In this role, you will guide customers through product setups and ensure successful implementation. Key responsibilities include serving as the main contact, providing training, and managing projects for diverse clients. Ideal candidates will have strong communication skills and a solutions-oriented mindset. This role offers opportunities for growth in a supportive, employee-centric culture.