Strategic Hybrid IT Service Delivery Manager

OnX Enterprise Solutions; Toronto; Hybrid; CAD 80,000 - 90,000; Full time

Job summary

A leading technology solution provider in Toronto is looking for a Service Delivery Manager to oversee program implementation and delivery of managed IT services. The role requires strong communication and project management skills, along with a focus on customer satisfaction. Ideal candidates will have a Bachelor's Degree, relevant certifications, and experience in technology project work. The position offers a competitive salary between CAD 80,000 and CAD 90,000 annually.

Qualifications

• Four years of studies resulting in a Bachelor's Degree or equivalent.
• 3 to 5+ years of experience with technology and professional services project work.
• 2+ years project management experience delivering technical solutions.

Responsibilities

• Manage technical program and project deliverables with internal teams.
• Responsible for reporting program status and issue resolution.
• Document current state and conduct process improvement reviews.

Skills

Technical solutions delivery

Project management

Customer focus

Strong communication skills

Collaboration skills

Education

Bachelor's Degree or equivalent

ITIL3/ITIL4 certification

Tools

Microsoft Office/Office 365

Microsoft SharePoint

Job description

A leading technology solution provider in Toronto is looking for a Service Delivery Manager to oversee program implementation and delivery of managed IT services. The role requires strong communication and project management skills, along with a focus on customer satisfaction. Ideal candidates will have a Bachelor's Degree, relevant certifications, and experience in technology project work. The position offers a competitive salary between CAD 80,000 and CAD 90,000 annually.