Strategic HCM Advisor for Upmarket Accounts

ADP; Halifax; Remote; CAD 55,000 - 75,000; Full time

Job summary

A leading human capital management firm is seeking an HCM Consultant II to manage payroll support for a base of 30 clients. This role requires strong communication and analytical skills to ensure client satisfaction and effective problem-solving solutions. Candidates should have a Bachelor's degree and at least one year of customer service experience in a relevant industry. The company offers a collaborative work environment with values of inclusion and continuous learning.

Benefits

Best-in-class benefits starting Day 1

Continuous learning and development opportunities

Company-paid time off for volunteering

Qualifications

• Minimum of 1 year in a customer service environment.
• Experience with software applications preferred.
• Strong focus on client satisfaction.

Responsibilities

• Serve as a dedicated HCM Consultant II for payroll support.
• Manage and support a client base of approximately 30 clients.
• Provide solutions through root cause analysis.

Skills

Client satisfaction focus

Communication skills

Analytical skills

Problem-solving

Education

Bachelor's Degree or equivalent in business or HR

Tools

ADP WorkforceNow

Job description

A leading human capital management firm is seeking an HCM Consultant II to manage payroll support for a base of 30 clients. This role requires strong communication and analytical skills to ensure client satisfaction and effective problem-solving solutions. Candidates should have a Bachelor's degree and at least one year of customer service experience in a relevant industry. The company offers a collaborative work environment with values of inclusion and continuous learning.