Strategic Growth and AI Transformation Lead

TELUS; Kelowna; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading telecommunications company is looking for a strategic expert to drive their Customer Service Excellence initiatives. You will prepare insightful materials for executive decisions, leveraging data and KPIs to align with business goals. Ideal candidates will have exceptional data storytelling skills, financial acumen, and a proactive mindset. This role involves collaboration across departments and the ability to influence stakeholders effectively. Candidates should have 5+ years of relevant experience and ideally hold an MBA.

Qualifications

• 5+ years of experience in a similar role.
• Advanced knowledge of TELUS consumer products and systems.

Responsibilities

• Drive a cohesive approach to TELUS’ Customer Service Excellence.
• Prepare materials for executive presentations including analyses and forecasts.
• Leverage data and KPIs to respond to organizational changes.
• Support transformation initiatives to simplify frontline experience.
• Develop relationships with stakeholders to drive alignment.

Skills

Data Storytelling & Influence

Strategic & Financial Acumen

Program Development & Prioritization

Cross-Functional Collaboration

Organizational & Execution Excellence

Proactive & Strategic Mindset

Education

MBA or equivalent program management background

Job description

A leading telecommunications company is looking for a strategic expert to drive their Customer Service Excellence initiatives. You will prepare insightful materials for executive decisions, leveraging data and KPIs to align with business goals. Ideal candidates will have exceptional data storytelling skills, financial acumen, and a proactive mindset. This role involves collaboration across departments and the ability to influence stakeholders effectively. Candidates should have 5+ years of relevant experience and ideally hold an MBA.