Strategic Experience Design Lead - AI-Driven Digital

Manulife; Toronto; Hybrid; CAD 92,000 - 143,000; Full time

Job summary

A leading financial services firm in Toronto seeks a Lead Experience Design Strategist to shape digital experiences for Wealth and Asset Management. You will lead design initiatives, ensuring customer needs guide product decisions while driving strategic frameworks. With a strong background in UX and service design, you are adept at synthesizing insights and collaborating across teams. This role offers a hybrid work model and a competitive salary range between $92,900 and $142,900 CAD.

Benefits

Flexible working environment

Career development opportunities

Diversity and inclusion initiatives

Qualifications

• 6+ years of experience in design strategy or UX strategy.
• Proven ability to define, execute, and evolve strategic frameworks.
• Portfolio demonstrating strategic process and service design depth.

Responsibilities

• Lead end-to-end experience and service design strategy.
• Plan and lead research and validation activities.
• Synthesize quantitative and qualitative inputs into actionable insights.

Skills

Design strategy

UX strategy

Service design

Storytelling

Cross-functional stakeholder-management

Education

Bachelor's degree in Design or HCI

Tools

PowerPoint

Mural

Figma

Job description

A leading financial services firm in Toronto seeks a Lead Experience Design Strategist to shape digital experiences for Wealth and Asset Management. You will lead design initiatives, ensuring customer needs guide product decisions while driving strategic frameworks. With a strong background in UX and service design, you are adept at synthesizing insights and collaborating across teams. This role offers a hybrid work model and a competitive salary range between $92,900 and $142,900 CAD.