Strategic Engagement Manager – SaaS Onboarding

MaintainX; Quebec, Toronto, Raleigh; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading Asset and Work Intelligence platform in Canada is seeking an Engagement Manager to bridge sales and delivery teams. The role involves ensuring clarity in onboarding processes, aligning client expectations, and managing stakeholder relationships. Ideal candidates have 5+ years in professional services, with strong communication abilities in technology contexts. This position offers competitive salary, equity opportunities, and comprehensive healthcare benefits.

Benefits

Competitive salary and equity opportunities

Healthcare, dental, and vision coverage

Meritocratic culture that celebrates ideas and effort

Qualifications

• 5+ years of experience in professional services, consulting, or client-facing implementation roles within SaaS or technology industries.
• Proven ability to communicate complex technical or process concepts clearly and effectively to executive and operational audiences.
• Demonstrated experience managing client expectations and aligning multiple stakeholders.

Responsibilities

• Partner with sales team during the presales process to explain the onboarding methodology.
• Lead the transition from sales to implementation, ensuring understanding of project scope.
• Monitor delivery progress and manage changes or challenges.

Skills

Professional services

Consulting

Client-facing implementation

Strong presentation skills

Relationship management

Project management methodologies

Industry 4.0 principles

Education

Bachelor’s degree in Business, Engineering or related field

Job description

A leading Asset and Work Intelligence platform in Canada is seeking an Engagement Manager to bridge sales and delivery teams. The role involves ensuring clarity in onboarding processes, aligning client expectations, and managing stakeholder relationships. Ideal candidates have 5+ years in professional services, with strong communication abilities in technology contexts. This position offers competitive salary, equity opportunities, and comprehensive healthcare benefits.