Strategic Customer Success Manager — Growth & Retention

Bulletproof Solutions Inc; Halifax; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading security solutions provider in Halifax is seeking a Customer Success Account Manager to enhance customer relationships and drive satisfaction and growth. In this strategic role, you will manage mid-to-large accounts, ensuring service delivery aligns with business goals. Ideal candidates have 3-5 years in customer success or program management within tech. Benefits include comprehensive health insurance, employer matched RRSP plan, and annual bonuses. Join us to make a global impact.

Benefits

Comprehensive Health, Dental, and Vision Insurance

100% Employer Paid Health and Dental Plan

RRSP Savings Plan with 100% match

Annual Discretionary Bonus

Educational Assistance Program

Qualifications

• 3-5 years in Customer Success, Account Management, or Program Management within an MSP, MSSP, or enterprise technology environment.
• Proven ability to manage mid-to-large accounts with complex service needs.
• Strong communication and presentation skills.

Responsibilities

• Serve as the primary relationship manager and trusted advisor for assigned accounts.
• Develop account plans that identify customer priorities and opportunities.
• Coordinate across internal teams to ensure seamless execution.

Skills

Customer Success Management

Account Management

Communication

Analytical Skills

Organizational Skills

Education

Bachelor's degree or equivalent

Tools

Salesforce

Microsoft 365

Azure

Job description

A leading security solutions provider in Halifax is seeking a Customer Success Account Manager to enhance customer relationships and drive satisfaction and growth. In this strategic role, you will manage mid-to-large accounts, ensuring service delivery aligns with business goals. Ideal candidates have 3-5 years in customer success or program management within tech. Benefits include comprehensive health insurance, employer matched RRSP plan, and annual bonuses. Join us to make a global impact.