Strategic Customer Success Manager for Utilities

Schneider Electric; Calgary, Mississauga; On-site; CAD 114,000 - 162,000; Full time

Job summary

A leading energy management company is seeking a Customer Success Manager in Calgary, Alberta. In this role, you will serve as the primary point of contact for high-touch customers, ensuring they get the most out of our innovative solutions. You will build strong, long-term relationships and collaborate with teams across the business to align customer goals with our offerings. The position demands excellent communication skills and a background in Power Engineering. Competitive compensation and benefits package offered.

Benefits

Flexible work arrangements

Paid family leaves

Pension matching

Well-being programs

Qualifications

• Proven experience in a customer-facing role within the software industry.
• Strong understanding of Power Distribution Utilities' operations.
• Ability to translate technical concepts for non-technical stakeholders.
• Experience with customer success platforms or engagement tools is an asset.

Responsibilities

• Serve as the primary point of contact for high-touch customers.
• Build strong relationships and understand strategic priorities.
• Connect customer goals with SCADA, ADMS, and GIS solutions.
• Prepare and deliver quarterly business reviews.

Skills

Customer-facing experience

Communication skills

Problem-solving

Stakeholder engagement

Education

Bachelor’s or Master’s degree in Power Engineering or related field

Tools

Customer success platforms

Job description

A leading energy management company is seeking a Customer Success Manager in Calgary, Alberta. In this role, you will serve as the primary point of contact for high-touch customers, ensuring they get the most out of our innovative solutions. You will build strong, long-term relationships and collaborate with teams across the business to align customer goals with our offerings. The position demands excellent communication skills and a background in Power Engineering. Competitive compensation and benefits package offered.