Strategic Customer Success Manager for Enterprise Growth

Bulletproof, a GLI Company; City of Moncton; On-site; CAD 70,000 - 90,000; Full time

Job summary

A technology services company in Moncton is seeking a Customer Success Account Manager. You will own strategic relationships and drive customer satisfaction and growth through effective service delivery. The ideal candidate has 3-5 years of experience in customer success or account management, excellent communication skills, and a strong analytical mindset. This position offers comprehensive benefits and a position in a collaborative work environment.

Benefits

Comprehensive Health, Dental, and Vision Insurance

Vacation Time

RRSP Savings Plan with employer match

Annual Discretionary Bonus

Qualifications

• 3-5 years experience in Customer Success, Account Management, or Program Management.
• Proven ability to manage mid-to-large accounts with complex service needs.
• Strong communication and presentation skills.

Responsibilities

• Serve as the primary relationship manager for assigned accounts.
• Develop account plans that identify customer priorities.
• Connect service performance to customer business goals.

Skills

Customer Success

Account Management

Analytical skills

Communication skills

Job description

A technology services company in Moncton is seeking a Customer Success Account Manager. You will own strategic relationships and drive customer satisfaction and growth through effective service delivery. The ideal candidate has 3-5 years of experience in customer success or account management, excellent communication skills, and a strong analytical mindset. This position offers comprehensive benefits and a position in a collaborative work environment.