Strategic Customer Success Manager — EdTech (Remote)

Modern Campus; Canada; Remote; CAD 70,000 - 120,000; Full time

Job summary

A leading education technology company in Canada is seeking a Customer Success Manager to develop trusted relationships, drive solution adoption, and ensure customer satisfaction. The role involves managing customer engagement and monitoring usage trends. Ideal candidates have 2–4 years experience in customer success or account management and strong communication skills. This position offers a competitive salary and a remote-first workplace.

Benefits

Competitive salary

Remote first workplace

Rewards and recognition programs

Learning and development opportunities

Qualifications

• 2–4 years of experience in Customer Success or Account Management.
• Proven ability to manage a portfolio of accounts and balance multiple priorities.
• Experience driving adoption and ensuring customer satisfaction post-implementation.

Responsibilities

• Serve as the primary point of contact for assigned customers after implementation.
• Proactively monitor customer usage, adoption trends, and engagement.
• Lead regular customer check-ins and business reviews.

Skills

Relationship-building

Communication skills

Account management

Customer satisfaction

Collaboration

Job description

A leading education technology company in Canada is seeking a Customer Success Manager to develop trusted relationships, drive solution adoption, and ensure customer satisfaction. The role involves managing customer engagement and monitoring usage trends. Ideal candidates have 2–4 years experience in customer success or account management and strong communication skills. This position offers a competitive salary and a remote-first workplace.