Strategic Customer Success Manager: Build IT Partnerships

A&R Solutions; Burlington; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading IT services firm in Ontario is seeking a Customer Success Manager to establish a new Customer Success function. This role involves building relationships, driving client satisfaction, and shaping processes for a new team. The ideal candidate has experience in Customer Success and is familiar with managed IT services. This position promises growth and strategic influence within the organization.

Benefits

Collaborative environment

Career development opportunities

Work-life balance

Qualifications

• 2–5 years of experience in a Customer Success role.
• Track record of building new processes or teams.
• Ability to execute in a growing company environment.

Responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Design and implement the Customer Success framework.
• Proactively monitor client satisfaction.
• Participate in business reviews with clients.
• Identify opportunities for additional services.

Skills

Proven experience in Customer Success

Strong understanding of managed IT services

Excellent communication skills

Ability to work collaboratively

Highly organized

Tools

PSA tools (e.g., Autotask, Datto RMM)

Job description

A leading IT services firm in Ontario is seeking a Customer Success Manager to establish a new Customer Success function. This role involves building relationships, driving client satisfaction, and shaping processes for a new team. The ideal candidate has experience in Customer Success and is familiar with managed IT services. This position promises growth and strategic influence within the organization.