Strategic Customer Success Account Manager

Bulletproof, a GLI Company; Remote; CAD 60,000 - 85,000; Full time

Job summary

A leading security and compliance provider based in Canada is seeking a Customer Success Account Manager to oversee strategic relationships with customers. The CSAM will manage complex accounts, drive customer satisfaction, and collaborate with internal teams to ensure seamless service delivery. Candidates should have 3-5 years of experience in customer success or account management within a technology environment. Strong communication and organizational skills are essential. This position offers comprehensive benefits, including health insurance and a retirement savings plan.

Benefits

Comprehensive Health, Dental, and Vision Insurance

RRSP Savings Plan with 100% match

Annual Discretionary Bonus

Qualifications

• 3-5 years of relevant experience in technology environments.
• Proven ability to manage accounts with complex needs and stakeholders.
• Strong analytical skills to identify trends and demonstrate ROI.

Responsibilities

• Serve as primary relationship manager for assigned accounts.
• Develop account plans identifying customer priorities and opportunities.
• Monitor customer satisfaction and operational performance.

Skills

Customer Success Management

Account Management

Program Management

Strong Communication Skills

Analytical Thinking

Organizational Skills

Education

3-5 years in Customer Success or Account Management

Tools

Salesforce

Microsoft 365

Azure

Job description

A leading security and compliance provider based in Canada is seeking a Customer Success Account Manager to oversee strategic relationships with customers. The CSAM will manage complex accounts, drive customer satisfaction, and collaborate with internal teams to ensure seamless service delivery. Candidates should have 3-5 years of experience in customer success or account management within a technology environment. Strong communication and organizational skills are essential. This position offers comprehensive benefits, including health insurance and a retirement savings plan.