Strategic CSM: Drive Adoption & Renewals (Hybrid)

Klue; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A fast-growing SaaS company is seeking a Customer Success Manager to guide clients through their journey while fostering strong relationships and ensuring long-term success. The ideal candidate will have experience in B2B customer success, a customer-first mindset, and the ability to drive commercial outcomes. This role offers a hybrid work model in Toronto, with competitive compensation and benefits.

Benefits

Competitive base salary

Extended health & dental benefits starting Day 1

Employee Stock Option Plan

Flexible paid time off

Direct access to leadership

Qualifications

• Experience in a strategic B2B Customer Success role with proven impact.
• Strong customer-first approach and relationship building ability.
• Experience in driving commercial outcomes like renewals and expansions.
• Proficient with CRM, content management, and collaboration tools.
• Ability to turn data into actionable stories for stakeholders.

Responsibilities

• Guide customers through their Klue journey as a trusted partner.
• Drive transformative change and guide customers to new tools.
• Manage renewals and seek opportunities for customer expansion.
• Proactively address at-risk situations with creative solutions.
• Leverage SaaS metrics to measure impact and drive results.
• Utilize AI-driven tools for workflow efficiency and insights.

Skills

Strategic B2B Customer Success experience

Customer-centric mindset

Relationship building

Commercial outcome ownership

CRM and collaboration tools proficiency

Customer engagement strategy knowledge

Data presentation skills

AI tool usage

Tools

CRM tools

Content management systems

Collaboration tools

Job description

A fast-growing SaaS company is seeking a Customer Success Manager to guide clients through their journey while fostering strong relationships and ensuring long-term success. The ideal candidate will have experience in B2B customer success, a customer-first mindset, and the ability to drive commercial outcomes. This role offers a hybrid work model in Toronto, with competitive compensation and benefits.