Strategic Communications Manager

Vancouver City Savings Credit Union; Vancouver; Hybrid; CAD 109,000 - 141,000; Full time

Benefits offered by this job

Living Wage Employer

Customizable Benefits

Generous Vacation

Extra Stat Holidays

Immediate Health Coverage

Defined Benefit Pension

Job summary

Vancouver City Savings Credit Union (Vancity) is seeking a Strategic Communications Manager to lead an integrated communications strategy across internal and external audiences. You will advise senior leaders, support transformation initiatives, and ensure messaging aligns with our values and business priorities.

You will manage media relations, issues management, and reputation programs, collaborating with stakeholders across the organization.

Qualifications

• Must have progressive experience in corporate communications, public affairs, or related field.
• Experience advising senior executives on strategic communication matters.
• Proven ability to manage media relations, issues management, and reputation programs.

Responsibilities

• Develop and execute an integrated communications strategy aligned with business goals and brand.
• Advise senior leaders on communication approaches for sensitive, high-profile issues.
• Oversee internal and external programs for consistency and clarity.
• Lead proactive media relations and thought leadership initiatives.
• Manage issues and crisis communications to mitigate reputational risk.
• Support strategic stakeholder relations and enterprise brand messaging.
• Foster employee engagement through transparent communication programs.
• Build partnerships to support business objectives and organizational priorities.
• Identify impacts of projects and craft communication plans to enable change adoption.
• Monitor, measure, and report on communications effectiveness.

Skills

Strategic thinking

Executive advisory

Stakeholder engagement

Crisis communications

Media relations

Internal communications

Change management

Education

Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, Business Administration, or related

Job description

Description

Our Story & Purpose:

We’reVancity, a member-owned credit union built on the principles of inclusion and social justice.Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers.We’vemade bold commitments to become net-zero by 2040 across all mortgages and loans, andwe’reactively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada,we’reproud to be consistently recognized as one of the country’s Top Employers.

Your Role in Supporting Our Members:

As a Strategic Communications Manager , you will be responsible for developing and executing Vancity’s integrated communications strategy across both internal and external audiences. You will provide strategic counsel to senior leaders, support organizational transformation initiatives, manage issues and crisis communications, and ensure consistent, effective messaging across all channels. This role plays a critical part in enhancing employee engagement, protecting and strengthening Vancity’s reputation, and advancing strategic business objectives. We are seeking an experienced communications leader who excels at strategic thinking, stakeholder engagement, executive advisory work, and managing complex communications initiatives.

This is a Full-time, Permanent role based at our Vancity head office and will report directly to the Director, Enterprise Communications . The successful candidate will be expected to work on-site regularly to support collaboration, events, and business needs, with flexibility for hybrid work where appropriate.

How You'll Make an Impact:

• Developing and leading the execution of an integrated communications strategy that supports business goals, transformation initiatives, and brand expression
• Advising senior leaders on communication approaches for sensitive, complex, and high-profile issues
• Overseeing internal and external communications programs to ensure consistency, clarity, and alignment with organizational values
• Managing proactive media relations, public relations initiatives, and thought leadership opportunities for Vancity and its subsidiaries
• Leading issues management and crisis communications activities to mitigate reputational risk
• Supporting strategic stakeholder relations and enterprise brand messaging initiatives
• Fostering employee engagement through transparent,timely, and effective communication programs
• Building strategic partnerships across the organization to support business objectives and organizational priorities
• Identifying project and employee impacts and developing communication plans that support successful change adoption
• Monitoring, measuring, and reporting on the effectiveness of communication strategies, campaigns, and initiatives

WhatYou’llBring to the Team:

• Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, Business Administration, or a related discipline
• Minimum 8-10 years of progressive experience in corporate communications, public affairs, public relations, employee communications, or a related field
• Experience developing and executing enterprise communications strategies across internal and external audiences
• Demonstrated success providing communications counsel and strategic advice to senior executives and leadership teams
• Strong experience managing media relations, issues management, crisis communications, and reputation management initiatives
• Exceptional written, verbal, presentation, and stakeholder engagement skills
• Experience leading complex communications programs in large, dynamic organizations
• Accreditation or certification through IABC, CPRS, or a related professional organization is considered an asset

Extra Skills That Set You Apart:

• Experience supporting organizational transformation and large-scale change initiatives
• Experience within financial services, credit unions, or other highly regulated industries
• Experience leading communications measurement, analytics, and reporting programs

You’llThrive Here If You Are:

• Strategic – You connect communications initiatives to broader business objectives and organizational outcomes.
• Influential – You build trust with leaders and confidently provide guidance on complex and high-profile issues.
• Collaborative – You foster strong relationships and create alignment across diverse stakeholder groups.
• Calm Under Pressure – You effectively navigate issues, crises, and competing priorities while maintaining sound judgment.
• Results-Oriented – You focus on measurable outcomes and continuously improve communications effectiveness.

WhatYou’llEarn:

This role offers a salary range of $108,500 to $140,500 per annum . The base pay offered may vary depending on factors such as relevant qualifications, skills, previousexperience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

WhyYou’llLove Working Here:

A career at Vancity is more than just ajob,you’rejoining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

• Living Wage Employer :We’rethe largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers
• Customizable Benefits : Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs
• Generous Vacation : New employees start with 3-4 weeks of vacation per year, withadditionaldays earned over time
• Extra Stat Holidays : In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness
• Immediate Health Coverage : Health and dental benefits begin on your hire date, with three levels of coverage to choose from
• Defined Benefit Pension : Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

This role is an open vacancy, and our hiring process is grounded in fairness, transparency, and inclusion. We are committed to an inclusive, barrier-freeand accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process, including the application stage, we encourage you to let us know. We’rehere to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participatefully in the process.