Strategic Client Success Manager – Health Systems

Maple (getmaple.ca); Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A health tech company is seeking a Client Success Manager to join their Health System Partnerships team in Toronto. The role involves managing strategic client relationships, driving partnership growth, and ensuring operational excellence in delivering virtual care experiences. The ideal candidate has over 5 years of experience in a client-facing role and excels in communication and project management. This full-time position offers a hybrid work environment with competitive benefits.

Benefits

Health, dental, counselling, and life insurance

Health spending account

Wellness budget

Virtual healthcare access

Paid health Days

Work internationally

Retirement savings plan

Professional development budget

Qualifications

• Experience in healthcare or government partnerships is an asset.
• Proven ability to build strong relationships with senior stakeholders.
• Skilled at managing workflows and deliverables using tools.

Responsibilities

• Serve as the primary contact for assigned clients.
• Identify opportunities to expand partnerships.
• Oversee workflows, project plans, and implementation timelines.
• Surface insights from partners to inform internal processes.
• Share knowledge and mentor colleagues.

Skills

Client relationship expertise

Strategic mindset

Project management

Communication excellence

Growth orientation

Technical Proficiency

Education

5+ years in a client-facing or client success role

Tools

Salesforce

Asana

Job description

A health tech company is seeking a Client Success Manager to join their Health System Partnerships team in Toronto. The role involves managing strategic client relationships, driving partnership growth, and ensuring operational excellence in delivering virtual care experiences. The ideal candidate has over 5 years of experience in a client-facing role and excels in communication and project management. This full-time position offers a hybrid work environment with competitive benefits.