Strategic Client Success Manager

Evertz Microsystems Limited; Burlington; On-site; CAD 70,000 - 85,000; Full time

Job summary

A leading manufacturer of broadcast equipment in Burlington seeks a Client Support Manager to advocate for clients, manage service agreements, and lead customer project deployments. Ideal candidates possess strong communication, problem-solving skills, and a technical background. A focus on customer satisfaction and team leadership is essential. This position offers a competitive compensation package and career progression opportunities.

Benefits

Employer funded benefits program

Competitive total compensation package

Work-life balance

Employee Assistance Plan

Career progression opportunities

Qualifications

• Previous experience managing large projects with tight timelines.
• Ability to train and manage employees effectively.
• Self-motivated and able to resolve problems independently.

Responsibilities

• Act as Customer Account Manager for Evertz customers.
• Manage Service Level Agreements and ensure commitments are met.
• Lead recurring customer update meetings.
• Plan and lead customer project deployments.

Skills

Oral and written communication skills

Detail-oriented

Analytical and problem-solving skills

Interpersonal skills

Ability to manage multiple priorities

Education

Technical Diploma/Degree or equivalent work experience

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

A leading manufacturer of broadcast equipment in Burlington seeks a Client Support Manager to advocate for clients, manage service agreements, and lead customer project deployments. Ideal candidates possess strong communication, problem-solving skills, and a technical background. A focus on customer satisfaction and team leadership is essential. This position offers a competitive compensation package and career progression opportunities.