Strategic Account Manager

BDO; Vancouver; On-site; CAD 85,000 - 110,000; Full time

Job summary

A professional services firm is looking for a Senior Strategic Account Manager in Canada to lead strategic client relationships and drive growth. The ideal candidate will have 5-8 years of experience in account management, an analytical mindset, and the ability to engage at executive levels. You will work collaboratively with partners to shape client strategies, ensuring high-quality service delivery and innovation in client management.

Qualifications

• 5–8 years of senior account management, business development, or client leadership experience.
• Proven ability to lead strategic client relationships and drive account growth.

Responsibilities

• Co-lead accounts with KAPs – act as a strategic advisor to Key Account Partners.
• Shape client growth strategies by focusing on revenue growth and client impact.
• Engage deeply with clients to understand their industry and business model.
• Influence outcomes based on KPIs tied to growth and client satisfaction.

Skills

Strategic account management

Client relationship management

Analytical skills

Commercial acumen

Education

Bachelor’s degree in a relevant field

Job description

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a with a high priority on your personal and professional growth.

Your Opportunity

BDO is building a platform to prioritize its key clients. Our Premier, BDO 100 and BDO 500 portfolios represent the firm’s most strategic relationships, and we’re building a select group of high-performing Strategic Account Managers to advise the Key Account Partners (KAPs) and firm leadership to elevate these portfolios.

This is not your average account manager role – this is a senior and highly strategic role that will fuel your professional growth. You will have an opportunity to shape and evolve this new role to set the standard for strategic account management excellence for BDO. Our Strategic Account Managers are not coordinators — they are advisors who bring structure, insight, and foresight to how we present the power of the firm to help our clients create more value. They help design and execute growth strategies, strengthen client relationships, and ensure we deliver consistently on our promise of value. Over time, they may take on primary leadership of select accounts or groups of accounts. If you’re a seasoned client leader ready to make a strategic mark and shape client excellence, this is your opportunity.

This is an opportunity to help shape the future of client relationship management at BDO. As one of a new cohort of Strategic Account Managers in Canada, you will set the bar for how we grow our most important accounts, collaborate with senior partners, and build trusted, long-term client relationships.

What You’ll Do

As a Strategic Account Manager, you will :

• Co-lead accounts with KAPs – act as a strategic advisor to Key Account Partners, including driving strategy, execution, and relationship management.
• Shape client growth strategies – drive and elevate annual and multi-year account planning, focusing on revenue growth, share of wallet, client impact, sales excellence and long-term relationships.
• Engage deeply with clients – build trusted relationships with clients by being a sales leader on accounts working with KAPS to understand the client’s industry, business model, and priorities and building action plans around them.
• Influence outcomes – help ensure accountability based on KPIs tied to growth, client satisfaction, and cross-service collaboration.
• Contribute insights that matter – leverage market intelligence, data, and competitive knowledge to inform account strategy, priorities and action plans.
• Offer a forward-looking perspective — anticipating client needs, industry shifts, and opportunities for BDO.
• Make an impact across multiple accounts – bringing best practices and white space opportunities across a portfolio of accounts
• Develop as future account leaders – build the skills, visibility, and trust to eventually take sales leadership for key of accounts.

How do we define success for your role?

• You demonstrate BDO's core values through all aspects of your work : Integrity, Respect and Collaboration
• You understand our client’s industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high-quality work
• You identify, recommend, and are focused on effective service delivery to our clients
• You share in an inclusive and engaging work environment that develops, retains and attracts talent
• You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
• You grow your expertise through learning and professional development

What You Bring

• Bachelor’s degree in a relevant field; 5–8 years of senior account management, business development, or client leadership experience (professional services preferred).
• Proven ability to lead strategic client relationships and drive account growth.
• Executive presence and credibility with senior stakeholders, both internal and client-side.
• Exceptional strategic, analytical, and commercial skills .
• Experience leading multi-disciplinary teams in pursuit and delivery.