Strategic Account Manager

Sardine; Canada; Remote; CAD 150,000 - 180,000; Full time

Job summary

A leading fraud prevention company is seeking a Customer Success Manager to join their remote-first team. The ideal candidate will have over 7 years of experience in account management or customer success, with a strong background in compliance and risk management. You will actively engage with customers, maximizing their ROI and addressing solutions for fraud and compliance. This role offers a competitive salary range of $150,000 - $180,000 plus bonuses and equity, along with attractive benefits.

Benefits

Generous compensation in cash and equity

Flexible paid time off

Health insurance

401k/RRSP matching

Home office stipend

Monthly meal stipend

Annual learning stipend

Qualifications

• 7+ years of experience in Account Management or Customer Success.
• Domain experience in compliance, fintech, or AML/KYC.
• Proficient in using business intelligence tools.
• Strong presentation skills for virtual and in-person meetings.

Responsibilities

• Be the primary point of contact for our customers.
• Build a thorough understanding of our product.
• Translate complex product and technology problems into simple solutions.
• Advise on best practices relating to fraud and compliance.
• Build, monitor, and communicate KPIs to clients.

Skills

Account Management

Customer Success

Risk Management

Solutions Architecture

API Integration

Analytical Skills

Business Intelligence Tools

Project Management

Presentation Skills

Relationship Building

Tools

Business Intelligence Tools

Job description

Who we are:

We are a leader in fraud prevention and AML compliance. Our platform uses device intelligence, behavior biometrics, machine learning, and AI to stop fraud before it happens. Today, over 300 banks, retailers, and fintechs worldwide use Sardine to stop identity fraud, payment fraud, account takeovers, and social engineering scams. We have raised $145M from world-class investors, including Andreessen Horowitz, Activant, Visa, Experian, FIS, and Google Ventures.

Our culture:

• We have hubs in the Bay Area, NYC, Austin, and Toronto. However, we maintain a remote-first work culture. #WorkFromAnywhere
• We hire talented, self-motivated individuals with extreme ownership and high growth orientation.
• We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule.

Location:

• US or Canada - Remote
• From Home / Beach / Mountain / Cafe / Anywhere!
• We are a remote-first company with a globally distributed team. So you can find your productive zone and work from there.

About the Role:

Sardine is rapidly acquiring new customers and executing on an ambitious roadmap. As a result, we're building a world-class customer success team to support our fraud, payments, and compliance-related products as we grow. This role is a combination of Account Manager and Solution Architect. You'll manage a handful of customers and act as their stakeholder within Sardine, helping maximize the value of our products and services. In addition, you will collaborate daily with Sardine teams to help customers meet their risk, fraud, compliance, and payment needs, including risk analytics, data science, integrations, and products.

What you’ll be doing:

• Be the primary point of contact for our customers, attending to day-to-day and ‘big picture’ problems and opportunities and helping maximize the customer's ROI in Sardine
• Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers.
• Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally.
• Speak knowledgeably and advise on best practices relating to fraud and compliance
• Build, monitor, and communicate KPIs to clients.
• Provide strategic analysis and critical thinking as we plan long-term expansion.
• Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers.

What you’ll need:

• You've 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate API's
• You've domain experience in compliance, fintech, or AML/KYC
• Your analytical skills are second to none; you excel at number crunching and drawing insights
• You are proficient in using business intelligence tools
• You're capable of translating complex strategies into actionable processes and outcomes
• You're a natural at building relationships and collaborating with others
• You've got strong presentation skills for both virtual and in-person meetings with various stakeholders
• You've previous customer-facing experience, preferably with a technical product
• You're an exceptional project manager, synthesizing all inputs and balancing the needs of multiple stakeholders
• You constantly think about ways to improve processes
• You love making customers more efficient as much as we do!

Compensation:

Base pay range of $150,000 - $180,000 + bonus + equity with tremendous upside potential + Attractive benefits

The compensation offered for this role will depend on various factors, including the candidate's location, qualifications, work history, and interview performance, and may differ from the stated range.

Benefits we offer:

• Generous compensation in cash and equity
• Early exercise for all options, including pre-vested
• Work from anywhere: Remote-first Culture
• Flexible paid time off, Year-end break, Self care days off
• Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific
• 4% matching in 401k / RRSP - US and Canada specific
• MacBook Pro delivered to your door
• One-time stipend to set up a home office — desk, chair, screen, etc.
• Monthly meal stipend
• Monthly social meet-up stipend
• Annual health and wellness stipend
• Annual Learning stipend
• Unlimited access to an expert financial advisory

Join a fast-growing company with world-class professionals from around the world. If you are seeking a meaningful career, you found the right place, and we would love to hear from you.

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