Store Team Lead: Drive Impact, Growth & Customer Experience

The Body Shop International Limited; Burnaby; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading beauty retailer in Burnaby is seeking a passionate team member to support store management in delivering retail excellence and enhancing customer experiences. The ideal candidate will have strong customer service skills, a passion for beauty, and the ability to work independently while driving sales performance. This role offers a flexible working environment and opportunities for personal growth.

Benefits

50% staff discount on regular product

Paid volunteer days

Comprehensive onboarding

Opportunities to grow within the Brand

Qualifications

• Experience in a customer facing role and a genuine passion for beauty & the retail industry.
• Ability to communicate & listen effectively & demonstrate operational skills.
• Strong interpersonal skills to build rapport with customers & provide appropriate solutions to customer needs.
• A positive mindset with the willingness to continuously develop yourself.
• Ability to multitask, manage time & work flexible hours.
• Ability to work independently with minimal direction.

Responsibilities

• Handle customer concerns efficiently & effectively.
• Support store layout & visual merchandising.
• Shape a customer focused store experience through coaching.

Skills

Customer service

Communication

Interpersonal skills

Time management

Problem solving

Job description

A leading beauty retailer in Burnaby is seeking a passionate team member to support store management in delivering retail excellence and enhancing customer experiences. The ideal candidate will have strong customer service skills, a passion for beauty, and the ability to work independently while driving sales performance. This role offers a flexible working environment and opportunities for personal growth.