Store Team Lead: Customer Service & Merchandising

Shoppers Drug Mart; Whitby; On-site; CAD 50,000 - 65,000; Full time

Job summary

A local pharmacy and health services store in Whitby is seeking a Customer Service Manager to oversee cash, cashiers, and merchandising functions. This role involves training staff, resolving customer issues, and ensuring compliance with store and health safety standards. The ideal candidate has strong problem-solving skills and the ability to work effectively in a team-oriented environment. Competitive pay, purchase discounts, and flexible schedules are offered.

Benefits

Purchase discount program

Flexible and varied schedules

Competitive pay

Online learning opportunities

Qualifications

• Computer literate.
• Organized and efficient time management skills.
• Knowledge of products and supplies.

Responsibilities

• Manage customer service functions including cash and merchandising.
• Ensure compliance with store policies and operating procedures.
• Train cashiers and merchandising staff.
• Resolve customer issues according to established guidelines.

Skills

Planning

Judgement

Decision Making

Independent thinking

Problem solving

Job description

A local pharmacy and health services store in Whitby is seeking a Customer Service Manager to oversee cash, cashiers, and merchandising functions. This role involves training staff, resolving customer issues, and ensuring compliance with store and health safety standards. The ideal candidate has strong problem-solving skills and the ability to work effectively in a team-oriented environment. Competitive pay, purchase discounts, and flexible schedules are offered.