Store Team Lead: Customer Service & Merchandising

Shoppers Drug Mart; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading retail pharmacy in Toronto is seeking an individual to manage customer service functions, train staff, and ensure compliance with store policies. This position requires strong problem-solving skills and the ability to work independently. The ideal candidate should be organized, computer literate, and have good time management skills. The role supports a local business owner while providing flexibility, competitive pay, and career development opportunities.

Benefits

Purchase discount program

Flexible and varied schedules

Competitive pay

Online learning through Academy

Responsibilities

• Ensures compliance with store policies and operating procedures.
• Trains cashiers and merchandisers.
• Manages daily cash office inventory.
• Resolves customer issues according to guidelines.
• Ensures store image and housekeeping standards are maintained.

Skills

Planning

Judgement and Decision Making

Independent thinking

Problem solving

Computer literacy

Organized

Efficient time management

Knowledge of products

Job description

A leading retail pharmacy in Toronto is seeking an individual to manage customer service functions, train staff, and ensure compliance with store policies. This position requires strong problem-solving skills and the ability to work independently. The ideal candidate should be organized, computer literate, and have good time management skills. The role supports a local business owner while providing flexibility, competitive pay, and career development opportunities.