Store Team Lead: Customer Service & Merchandising

Shoppers Drug Mart; Hamilton; On-site; CAD 40,000 - 60,000; Full time

Job summary

A community pharmacy in Hamilton, Ontario is seeking an individual to manage customer service operations, including cashier functions and merchandising. The role involves training staff, ensuring compliance with store policies, and resolving customer inquiries. Ideal candidates will possess strong problem-solving skills and a commitment to maintaining store standards. Join a supportive environment with opportunities for personal growth and a commitment to community engagement.

Benefits

Purchase discount program

Flexible work schedules

Competitive pay

Online learning opportunities

Qualifications

• Proficient in planning and decision-making for store operations.
• Ability to think independently and organize store activities.
• Strong problem-solving skills to ensure customer satisfaction.

Responsibilities

• Manage customer service functions including cash handling and merchandising.
• Train and guide cashier and merchandising staff.
• Ensure compliance with loss prevention standards.
• Resolve customer issues according to established guidelines.
• Maintain store image and housekeeping standards.

Skills

Planning

Judgement and Decision Making

Independent thinking

Problem solving

Computer literate

Organized

Efficient time management skills

Knowledge of products and supplies

Job description

A community pharmacy in Hamilton, Ontario is seeking an individual to manage customer service operations, including cashier functions and merchandising. The role involves training staff, ensuring compliance with store policies, and resolving customer inquiries. Ideal candidates will possess strong problem-solving skills and a commitment to maintaining store standards. Join a supportive environment with opportunities for personal growth and a commitment to community engagement.