Store Team Lead - Customer Experience & Ops

Activate; Dartmouth; On-site; CAD 40,000 - 55,000; Full time

Job summary

A dynamic technology company in Dartmouth is seeking a full-time Team Lead to oversee customer operations and staff at their Halifax store. The ideal candidate will ensure a positive customer experience, train and supervise team members, and manage store operations. Previous experience in a similar role is preferred, with strong skills in customer engagement and team leadership. This position offers a competitive wage and includes various benefits.

Benefits

Competitive wage

Benefits package

Paid time off

Casual dress

Employee discount

Fun and dynamic work environment

On-site parking

Qualifications

• 1-2 years of previous experience in a similar role is preferred.
• Must be able to work day/evening/weekend shifts.
• Demonstrated collaborator and able to work with teams.
• Ability to work various shifts starting as early as 8 am and ending at 1 am is required.

Responsibilities

• Ensure customers receive a positive experience during their visit.
• Oversee staff on shift, providing guidance and assistance.
• Train new employees and coach existing staff.
• Resolve customer complaints and escalate to the Store Leader as required.

Skills

Customer engagement

Team leadership

Proficiency in MS Office

Use of hand and power tools

Job description

A dynamic technology company in Dartmouth is seeking a full-time Team Lead to oversee customer operations and staff at their Halifax store. The ideal candidate will ensure a positive customer experience, train and supervise team members, and manage store operations. Previous experience in a similar role is preferred, with strong skills in customer engagement and team leadership. This position offers a competitive wage and includes various benefits.