Store Supervisor - Customer Experience & Merchandising

Shoppers Drug Mart Inc.; Milton; Hybrid; CAD 25,000 - 28,000; Full time

Benefits offered by this job

Discount program

Flexible schedules

Online training

Competitive pay

Job summary

Shoppers Drug Mart Inc. in Milton, ON is seeking a role focused on customer service, cash handling and merchandising. You will manage cashiers, train staff, and ensure store policies and loss prevention procedures are followed while maintaining a positive store image.

The position covers loss prevention, merchandising upkeep, and handling customer inquiries with a focus on satisfaction and efficiency. A local, community-focused candidate will thrive in this environment.

Qualifications

• Planning, judgement and decision making in store operations.
• Independent thinking for organizing store duties.
• Problem solving to ensure customer satisfaction.

Responsibilities

• Manage cashier and merchandising staff.
• Train cashiers and merchandisers in job functions.
• Provide ongoing guidance and instruction.
• Answer inquiries about product locations, rainchecks, etc.
• Resolve customer issues per established guidelines (refunds, exchanges).
• Promote the CSI Survey.
• Ensure shelves are clean and displays are set up as directed.
• Maintain store image and adherence to housekeeping standards.
• May perform clerical and banking duties as needed.

Skills

Cash handling

Customer service

Merchandising

Team supervision

Communication

Education

High school diploma

Tools

POS system

Job description

Shoppers Drug Mart Inc. in Milton, ON is seeking a role focused on customer service, cash handling and merchandising. You will manage cashiers, train staff, and ensure store policies and loss prevention procedures are followed while maintaining a positive store image.

The position covers loss prevention, merchandising upkeep, and handling customer inquiries with a focus on satisfaction and efficiency. A local, community-focused candidate will thrive in this environment.