Store Supervisor

Push Operations; Vancouver; On-site; CAD 42,000 - 54,000; Part time

Job summary

Lee's Donuts in Vancouver is seeking a Shop Supervisor to lead on the floor, keep operations moving and ensure a friendly, consistent customer experience. You will work hands-on with the team, open/close shifts, coach staff, resolve issues, manage cash, and protect standards of food safety, cleanliness and service in a fast-paced environment.

You will also be responsible for maintaining Lee's standards, supporting training, and contributing to a positive team culture where donuts and hospitality

Qualifications

• Leadership experience in food service, hospitality or retail preferred.
• Ability to lead on the floor and handle busy periods without compromising standards.
• Reliable, approachable, confident and eager to learn.

Responsibilities

• Lead the shift, set the pace and ensure a great guest experience.
• Open and close the shop, coordinate breaks and manage cash handling.
• Coach team members, resolve issues and keep shelves stocked during peak times.
• Maintain product quality, hospitality, cleanliness and consistent service.

Skills

Leadership

People management

Customer service

Decision making

Organizational skills

Tools

POS systems

Job description

Part-time or Full-time | Compensation based on experience

Help lead the shop. Keep the donuts moving. Make the day better.

Lee's Donuts started in 1979 as a little mom-and-pop donut shop in the heart of Granville Island Public Market.

More than 45 years later, we're still doing what we've always done: making fresh, classic donuts and creating the kind of experience that keeps people coming back.

We've grown a lot since those early days, but we never want to lose what makes Lee's, Lee's.

Great donuts. Good people. Warm hospitality. A little personality. And teams that know how to work hard without making work feel miserable.

We're looking for a Shop Supervisor who can help bring all of that to life.

This is not a sit-in-the-back-and-send-emails kind of leadership role.

You'll be on the floor with the team, serving customers, solving problems, keeping things moving and helping make sure everyone has what they need to have a great shift.

In other words, you're part leader, part coach, part problem solver, and occasionally the person everyone turns to when something weird happens.

What does a Shop Supervisor actually do?

You help run the shift.

That means setting the pace, supporting the team and making sure our customers get the kind of experience we want Lee's to be known for.

You'll help open and close the shop, coordinate breaks, keep an eye on product and supplies, handle customer concerns, support training, and step in wherever the team needs you.

Sometimes that means coaching someone through a busy rush.

Sometimes it means jumping on cash.

Sometimes it means restocking boxes at exactly the moment you thought you were caught up.

Leadership is glamorous like that.

You'll also be one of the people helping protect the things that matter to us: product quality, hospitality, cleanliness, consistency and the way people treat each other.

You might be our kind of leader if...

You lead by jumping in, not by pointing.

You notice when someone needs help before they have to ask.

You can give clear direction without making people feel small.

You stay calm when the line gets long, the phone is ringing and someone just told you we are almost out of their favourite donut.

You care about standards, but you also understand that people are people.

You know how to have a difficult conversation when you need to, and you know how to recognize someone when they are doing a great job.

You can make decisions, take ownership and figure things out without needing someone to tell you what to do every five minutes.

And ideally, you're the kind of person people actually want to work a shift with.

That last one matters.

What we're looking for

Previous leadership experience in food service, hospitality or retail is preferred.

You do not need to have managed a huge team or run an entire store. We are much more interested in whether you know how to lead people well, stay organized and take ownership of a shift.

You should be comfortable working in a fast-paced environment, handling customer concerns, coaching team members and making decisions when things do not go exactly according to plan.

Experience with cash handling, POS systems, opening or closing procedures, food safety and day-to-day store operations is an asset.

Most importantly, we are looking for someone who is reliable, approachable, confident and willing to learn.

We can teach you the donuts.

Leadership, judgement and how you show up for people? That part matters a lot more.

The important stuff

Schedule: Part-time or full-time, depending on availability and business needs

Compensation: Based on experience

This is an active, hands-on role. You will spend most of your shift on your feet and working alongside the team.

You will also be responsible for helping maintain Lee's standards around food safety, cleanliness, product quality and customer service.

Why Lee's?

Because leadership here should feel a little different.

We are not looking for someone to stand on the sidelines and manage people from a distance.

We are looking for someone who wants to help build a great team, create a great place to work and make sure every customer who walks through the door feels the Lee's difference.

You'll have real responsibility.

You'll have opportunities to grow.

You'll learn the business.

And you'll get to be part of a Vancouver brand that has been making people happy since 1979.

Also, there are donuts.

We probably should have led with that.

We take our donuts seriously.

We take good leadership even more seriously.

If you're looking for your next step and want to lead somewhere that values great people as much as great product, we'd love to meet you.